1win — player complaint #33147, 2026-06-05: withheld payouts

Reason: Other I am submitting this complaint regarding unresolved withdrawal issues with 1win.I initiated withdrawal requests on 02 May 2026, and despite a significant amount of time having passed, I have still not received the funds in my bank account.The related withdrawal requests include:SPP-133230 --> 50000SPP-133464 --> 49999The withdrawals are marked as "successful" or "completed" on the platform and Telegram bot; however, no funds have been credited to my bank account.I have fully cooperated with the verification process and have already provided all requested documents, including my latest bank statement, to confirm that the funds were not received.My primary concern is that 1win has not provided any transaction evidence or payment details to support their claim that the withdrawals were successfully processed. I have repeatedly requested the following information:Transaction dateRecipi­ent­/be­nef­iciary nameTransaction reference number or UTR/IMPS referenceAny payment confirmation detailsWithout these details, I am unable to verify the transaction with my bank or investigate the issue from my side.Despite multiple follow-ups, I continue receiving generic responses without a clear explanation or documentary proof of payment. If the withdrawal was genuinely processed from the operator's side, these transaction details should be available and shared for verification.I respectfully request assistance in mediating this matter and ask 1win to either:Provide valid transaction proof and payment reference details for verification with my bank, orResolve the issue by ensuring the pending funds are properly credited.I am prepared to provide screenshots, bank statements, email correspondence, and all relevant evidence supporting this complaint.Thank you for your assistance. --- Ответы в треде --- AskGamblers • Support Team 3 weeks ago Dear all,Based on all the evidence presented, we can confirm that the aforementioned withdrawal was successfully dispatched by the casino on May 2nd. Unfortunately, the player has failed to provide the required information requested.As a result, the AskGamblers Complaint Team considers this complaint Resolved and the case is now officially closed.Thank you to all involved parties for their cooperation. 1win Casino • Representative 3 weeks ago Hello! Thank you for sharing the details of your communication with your bank. We’ve forwarded the information for further clarification and are reviewing the details carefully. Prashu1924 4 weeks ago Hi Team,As requested, I have shared the screenshot of the email received from the bank regarding the transaction reference number provided by you. I have also shared the call record/details of my communication with the bank for your verification.Please carefully review the email and the call record and verify the information from your end.I request you to please avoid providing inappropriate or irrelevant responses and instead address the matter based on the evidence I have shared.Kindly review everything properly and provide me with a clear and appropriate response.Regards, < full name removed > Prashu1924 4 weeks ago i already informed you my bank required all details of the transaction and you providing only screenshot not bank statement of the payment provider and if you need call record I will because indian banking never share any detail via mail but if you have any Indian support team so I am ready to share the call record between me and my bank.