Withdrawal pending for 4months
Reason: Delayed payment
Withdrawal has been pending, and I have been waiting endlessly. Account ID 356135357 Please help me with this. I really don't know if this is legit anymore. I have tried all I can after contacting the 1win support team also contact 1win technical support, and also 1win manager, and also telegram bot.Please help me, AskGamblers.
--- Ответы в треде ---
AskGamblers • Support Team 1 month ago Dear @kvngchoko,The AskGamblers Complaint Team is kindly asking you to assist the 1win Casino team further and send the required verification paperwork.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.Thanks for your cooperation.
1win Casino • Representative 1 month ago Hello! Please complete the verification procedure to confirm your identity by contacting us at security@1win.social. This is a standard security procedure. Once the verification has been successfully completed, you will receive an official response by email and will be able to withdraw funds from your account as usual. Until then, withdrawals from your account remain restricted in accordance with clause 11.3 of the Website Terms and Conditions. We can see that no verification attempt has been made from your side so far. Please check your email – a link to complete the verification procedure has been sent to you.
AskGamblers • Support Team 1 month ago Dear 1win Casino,Please let us know if there are any updates regarding this ongoing complaint.Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. Thanks in advance for your cooperation.
1win Casino • Representative 1 month ago Hello,We understand your frustration regarding the pending withdrawal for your account ID 356135357. Your account is currently undergoing a verification process, which is necessary to ensure the security of transactions.We appreciate your patience during this time. Please rest assured that we are working diligently to resolve this issue. If you have any further questions or concerns, feel free to reach out.Thank you for your understanding.
