Withdrawal blocked after removal of cryptocurrency method
Reason: Declined payment
Hello,I registered at 1win in 2024 and have used my account exclusively for cryptocurrency transactions. All deposits and withdrawals were made in crypto without any issues.In March 2026, the cryptocurrency withdrawal option completely disappeared from my account.Support informed me that due to my account currency (BYN), withdrawals are now only available via bank cards.I attempted several withdrawals to different bank cards, but all transactions were cancelled on the 1win side. My bank confirmed that no transactions were declined from their side. Support provides no clear explanation and only suggests trying againI have already successfully passed account verification (KYC), so there are no restrictions related to identity or compliance.At this point:- Crypto withdrawal is no longer available - Bank withdrawal is not working - No solution is provided I did not violate any rules.I am ready to confirm ownership of both my cryptocurrency wallet and my bank card if required.I request:1.Immediate processing of my withdrawal ($390), OR 2.Restoration of cryptocurrency withdrawal method, OR 3. A functional withdrawal alternative
--- Ответы в треде ---
AskGamblers • Support Team 2 weeks ago Dear 1win Casino,Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. Thanks in advance for your cooperation.
Qokko • 1 reviews 3 weeks ago I have already made dozens of attempts to withdraw funds to my card. None of them have been successful. Your useless recommendations do not work. dear AskGamblers representatives, please close this complaint as unresolved; 1win has no intention of helping
1win Casino • Representative 3 weeks ago Hello,We apologize for the issues you've experienced with withdrawing funds to your card. We understand how frustrating this can be.We recommend trying to set your funds for withdrawal again. If the problems persist, please let us know, and we'll do our best to assist you more effectively.Your patience and understanding are very important to us.
Qokko • 1 reviews 3 weeks ago I have already made dozens of attempts to withdraw funds to my card. None of them have been successful. Your useless recommendations do not work. dear AskGamblers representatives, please close this complaint as unresolved; 1win has no intention of helping.
