Wildz— player complaints: 33 in English

Hi,  Can anyone here speak to Wildz casino on my behalf?  I am in Canada and have submitted a withdrawal request. After informing me no KYC was needed they now asked for proof of bank statement. I submitted this and it remains pending. Can anyone speak to them about getting my account verified so the withdrawal can go through?   Happy to provide username via DM and more information but given the stories I have read I am very nervous about Wildz and its response time and wish I never used the site. 

I first attempted to withdraw $300 from Wildz casino on December 20th. They denied my withdrawal about 5-6 times because I used visa debit and you cannot withdraw to that card. They told me to use my bank account, lied that it wasn't linked to my debit card, then finally accepted that it was. They finally told me to send documents. I sent them bank documents exactly as they requested and they keep rejecting them. Last time I was told my "screenshot wasn't big enough". Wtf does that even mean? If I wait a month until my bank statement is issued, I'm sure they'll find a reason to reject that too. They take money with zero intent of ever paying out.

On June 7 I made a withdraw . After sending through every doc as.my acc wasn't verified . They decided they weren't going to do . Apparently because my partner is on wildz we both use  same  I P address . They have blocked my account. . Seems so unfair  that two of us in same.house can't play same site . All ID has been sent . Including marriage cert . 

This casino wildz is not accepting documents what they ask for. The documents are 100% clear visible and What I think they are just trying not to pay my huge win.

Wildz Casino Your request ([EDIT]) has been received and is being reviewed by our support staff. To add additional comments, reply to this email. [EDIT] Nov 10, 12:19 Get Outlook for iOS * * *

i deposited 800 euro in wildz casino on saturday and 1600 euro on sunday. while i was playing my account was blocked and i was supposed to upload proof of address and driver's license, which i did. then i was supposed to pay out my remaining balance of 411.50 euro. and today all of a sudden the whole account is blocked, i can't log in anymore. When asked, they say this is a decision of the management. can you help me to get my paid 2400 euros or at least the 411.50 euros back?

Hi I'm having awful problems with wildz casino their asking me for proof of an old card that I no longer have I went to the bank like they asked and got the document saying it's gone and they still rejected it and they just won't pay me out

Exact same stalling tactic as my other complaint against sunpura. Both refused bank statement and gigadat (payment provider) proof of purchase and request a bank statement that shows the merchant which can't be any other than gigadat. So they literally all (MGA casinos) require the same inexistant document one after another, it's no coincidence... MGA actions is worrying.

Hi there im having a huge problem with wildz casino. Last week i made a deposit on their sister site caxino...i put 299 dollars on a decided to play my new favorite machine saxon..i decided to play 10 bucks a spin..had never bet that high but said why not..i hit and i cashed out. I never took any match bonus or anything like that. So 3 days later no money so i chatted caxino up and they said their sister site wildz is requesting some documents. They never sent me an email or anything about it..i had to chat them up to find out..so once i talked to wildz they said they want proof of income to prove i make my money legally and can afford to gamble..ive never heard of this never been asked anything like this and was not too impressed..but i said ok fine ill get u guys what u need. Since then this has become a complete nightmare and they have no intention of paying me.everything i send they either deny or want more information. The first problem was with pay stubs. I dont have pay stubs...heres the reason i live in canada..i own a business a restaurant to be exact and my business is a private buisness its not incorporated therefore im not legally allowed to be on the payroll. Thats canadain law. So what i did for them is send them 3 months worth of personal bank statements. On these statements every saturday there is an interac e transfer from my business to myself personally with amounts ranging from 2000 to 3000 every week. This is salary and any dividends from my business. To back this up even more i even provided them with a copy of.my business license. They also asked for proof of other gambling winnings..i sent them screen shots of wins ajd also emails confirming cashouts from other sites. They even asked me for proof of savings..so i sent them a statement or 2 from a tax free savings account. This is all too much and i wasnt comfortable sending any of this information to them. The only reason i even sent them what i sent is because i want my money. I have more than provided sufficent documents proving that i make my money legally and that i can afford it...and as far as affording it goes? Whos business is it what i can afford and cant afford? I dont ask customers who come into.my restaurant if they can afford the burger and beer they just got? When i buy a pair of shoes the clerk doesnt ask me if i can afford the shoes. I find it ridiculis im being asked any of this. Wildz and caxino didnt have a problem taking my money when i put on 500 and lost. No they just took it..but when i put.on 300.which isnt a lot and i win all of the sudden i cant afford it? So ive now sent all this information and what do they do? They comb through every transaction on my account and say well it looks.like ur even with bills and money.coming in lol i couldnt belive it.their asking abiut all kinds of credit card transactions and want copies of those now.they are also asking for tax returns. Im am not comfortable sending any of this information. I got audited 4 years ago and they are literally asking for more information than the canadian government did when they audited me no lie. And as far as even in my account goes.. I own a restaurant..and bexause of covid my restaurant has only been allowed to do takeout only for the last year so obviously im not making as muxh as i was. But in the statements i provided them theres over 13k a month going into.my account. I can afford to gamble and i get my money legally and ive given enough documents to prove it. My credit card recently gor hacked and im not comfortable sharing my income tax returns with some on line casino site from god knows where. There is a lot of senstive information on that and im not sharing it witu anyone. No matter what ive sent them they just keep asking for.more. they have no intention of.paying.me and i have wasted countless hours chatting them emailing them and gathering documents for them and ive frankly had enough. I was actually gonna file a complaint righr away with you guys last week but i said u know what ill try and sort this out myself without involving you guys. But thats not gonna work now. Can you please help me out with these guys? Thank you so much

I never verified my e-mail addres which i used to register on their site. They sended to me a link where i should verify my email addres after registration process. Still it was possible to deposit 6000€ before i asked self closure. I sended a claim to them 23.3.2020 but they never responded what is their final decission about my claim.

Hello! I have a $6000 pending withdrawal with wildz casino since Monday (5 days) and they are making me jump through hoops to get it. I have given them my drivers license my bank account my idebt account my hydro bill and everything they were able to verify. Except an old textnow app phone number that is linked to my MUCHBETTER App e wallet account. First of all its a textnow number and its free to use so there is no phone bill which is what they are requesting. Or they want a document from MUCHBETTER APP proving that number is linked to my account and I have been messaging them since Monday and no one is responding to me and I have provided them with everything else its jot.my fault.muchbetter is unresponsive they refuse to work with me on anything and im not even trying to withdrawl on my muchbetter acct so I dont know why they won't release funds to me. I have eveb sent them previous emails between muchbetter customer support where I had asked then to change my number to the number currently linked to my account. They won't accept but their guild lines for verification clearly state that what they need to verify e wallet is last transaction which I also gave them and they still won't verify me and say they need a phone bill but I was never ever presented a phone bill because its a free number. Please help!!!! I've been dealing with this everyday all day for 5 days and have gotten absolutely nowhere with wildz casino. Thank you

Hi @MelissaN Im in the exact same situation but has now been over 1 week for me. Can you please check with Wildz casino for me if you can?  My email address is t******@gmail.com and username is Tomadko Thank you so much

Hello!<br> <br> On 20.04.2020 i went to the Wildz - Livechat to say that i want to request a <b>permanent account closure</b> because of <b>gambling Problems</b>.<br> The Chat had a waiting time of over 30+ Users, so i decided to just leave the message there. Shortly after. where i got a automated response that they received my Request i answered on this automated message so i made sure they rly got my request.<br> <br> They did absolute nothing about it.<br> <br> I did deposit a few times on 27.04 + 30.04.<br> <br> On 08.05 (More than TWO WEEKS later) i got the message that my account is closed now (after i lost my money, ofc.)<br> <br> Im pretty sure this is not going well with the MGA responsibly gambling rules.<br> <br> Is there any chance to get my lost money back? Is there any chance to make anything to safe other gamblers that have Problems and are in a same Situation at Wildz? - Cause it seems like they dont care about responsibly gambling at Wildz.<br> <br> Thanks for the help!