Vera&John— player complaints: 12 in English

12 Complaints

0 Last 30 days

0 Unresolved

103.80026376646d Last complaint

— Risk index · no statuses

Vera&John: 12 complaints filed in English across 1 platform. Most of them are about withheld payouts (33%). Texts below are the players' own words, as published on the source site; last complaint 2026-06-29.

What players complain about

Withheld payouts 33% 4

Account blocks 25% 3

Bonus terms 25% 3

Verification 8% 1

Other 8% 1

Status unknown 12

Complaints by month

Questions and answers

How many complaints are there about Vera&John?

The English-language record holds 12 complaints from 1 platform; 12 carry no status from the platform. The latest one is dated 2026-06-29.

What do players complain about?

Mostly withheld payouts — 33% of cases, then account blocks (25%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 12 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

There is no risk index here: no platform recorded a status for any of these complaints, and without a status the unresolved share cannot be known.

Complaints 12

29.06.2026 Trustpilot Withheld payouts

Impossible to withdraw from this site. Literally a money vacuum. I wish i read reviews before i started playing here. It

Impossible to withdraw from this site. Literally a money vacuum. I wish i read reviews before i started playing here. Its obvious scam casino, I was suprised people actually got wins to withdraw lolEat well liars

27.03.2026 Trustpilot Verification

Very slow and poor customer service. Documents get rejected again and again, and the automated message says not to resen

Very slow and poor customer service. Documents get rejected again and again, and the automated message says not to resend the same images and so on. It feels like they are trying to delay withdrawals. I have experience with many different casinos, so the documents should definitely have been approve

24.03.2026 Trustpilot Bonus terms

Very disappointing and frustrating experience.I raised an issue regarding a competition where I won 11,000 NOK. The term

Very disappointing and frustrating experience.I raised an issue regarding a competition where I won 11,000 NOK. The terms did not clearly state that the prize would be paid as bonus funds, which I find misleading.Since then, the situation has only gotten worse. Customer support is not addressing my

02.01.2026 Trustpilot Bonus terms

Very stupid Casino. I made a deposit of 500 SEK and authomatically received 500 SEK bonus without even asking for it. I

Very stupid Casino. I made a deposit of 500 SEK and authomatically received 500 SEK bonus without even asking for it. I played and played and won something but I could only withdraw the 500 SEK I deposited! It said all the time "99.9%" left, I played and played and it said "99.7%" left. "99.6% left

10.12.2025 Trustpilot Withheld payouts

I have now tried for days to withdraw money from this scammy site. I remember Vera&John for being a casino with good cus

I have now tried for days to withdraw money from this scammy site. I remember Vera&John for being a casino with good customer service, but these days they are just ignorant and don't give a damn about their customers.I have a problem typing in the bank information. Every time it won't let me type in

25.09.2025 Trustpilot Other

This is the casino that aired commercials on Japan's major broadcasters: Nippon TV, TV Asahi, and TBS. To be honest, fro

This is the casino that aired commercials on Japan's major broadcasters: Nippon TV, TV Asahi, and TBS. To be honest, from the moment I saw the ad, I felt nothing but suspicion. Hearing everyone's opinions has truly made me understand the reason for that suspicion. I'm really grateful.

13.11.2024 Trustpilot Withheld payouts

hello everyone, if you play vera&john, I want to warn you about fraudulent behavior, when they don't pay out money and d

hello everyone, if you play vera&john, I want to warn you about fraudulent behavior, when they don't pay out money and don't communicate with you at all without you breaking their rules. I'll give you an example... I requested a withdrawal on 11/06/2024. It happened twice they returned to the game

30.09.2023 Trustpilot Account blocks

Worst swedish casino out there. I deposited 100 kr and got to play with 200 free spins. I played abit and decided to get

Worst swedish casino out there. I deposited 100 kr and got to play with 200 free spins. I played abit and decided to get rid of the bonus and take out the money. More than 12 hours later and still nothing.When i tried to login, it said i got ”blocked” and should contact support.Contacted chat and go

10.01.2023 Trustpilot Account blocks

I really enjoyed this casino.I did all verifikation They asked for and i had set limits. All of sudden They close my acc

I really enjoyed this casino.I did all verifikation They asked for and i had set limits. All of sudden They close my account.I asked why. They said, cuz you have debths.How do They know or even What does That have to do with anything, lots of people have loans and debths. Then i got No further expla

30.10.2021 Trustpilot Bonus terms

i have recently won or buy a good bit of free spins. non of the games where i have earn free spins will load up until th

i have recently won or buy a good bit of free spins. non of the games where i have earn free spins will load up until they go to unavailable....i lost about 200 free spins already. today another 110 going to trash as games will not load... have video recorded as proof. any other game will load in 2s

01.06.2020 Trustpilot Withheld payouts

Really Bad Casino. They dont pay me my money. The verifiying process takes very long. Stay away from this casino

04.02.2019 Trustpilot Account blocks

The company running this casino, is poor at best we have had verajohn for some time in Denmark, but without warning they

The company running this casino, is poor at best we have had verajohn for some time in Denmark, but without warning they are closing down the casino for our country.They dident feel like it was importen enough to inform us about it at all one day you log on and all your coins/points that you might h

How the risk index is calculated and how complaints are labelled — the method behind this section.