Spinanga Casino— player complaints: 43 in English

The player from New Zealand has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.The player from New Zealand has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 05 Oct 2026 Automatic translation:

Reason: Bonus not given Hello AG team, I just wanna clarify that the investigation has been open for 11 months. I completed the card collections in October and November of 2025. This is why I'm making the complaint. I beg you to reopen my complaint; here is proof of the date I completed the collection rewards. Dear AskGamblers, I want to file a complaint against Spinanga Casino for not paying me two collection rewards I completed (€50 and €100 respectively). When I was completing the first collection, the number got stuck at 3/10 even though I kept buying cards. I contacted live chat about this and they told me I could keep collecting cards normally and that once it reached 10/10 I would still receive the €50 reward, but this didn't happen. Once I completed the collection, it stayed at 3/10 and support told me they were going to investigate the issue.Meanwhile, they told me it was fine to keep completing other collections while they fixed that, but once again the same issue happened with the Spears collection staying at 6/10. Both cases are still under investigation according to the casino, but I consider the time that has passed enough to make this complaint. I will attach screenshots of the live chat conversation and the collections as well.

Reason: Delayed payment Dear AskGamblers Complaint Team,I am submitting a complaint regarding an unpaid withdrawal from Spinanga Casino.On 17 June 2026, after depositing €100, I won more than €2,300. I requested a withdrawal according to the casino’s instructions.Initially, Spinanga informed me that I had to complete the wagering requirement on my deposit. After I completed it, customer support informed me that, due to my account level, I could withdraw a maximum of €500 every 24 hours. I followed these instructions.My withdrawal then remained under review. Customer support repeatedly told me that withdrawals are normally processed within 0–3 business days. Later, I was told that my withdrawal had been cancelled because of a technical problem and that the withdrawal process had started again.Despite this, I never received the withdrawal.I also have evidence of a €1,300.50 win and screenshots showing my balance, withdrawal request and conversations with Spinanga support.I previously submitted a formal complaint directly to Spinanga, but the matter has not been resolved.I am asking AskGamblers to investigate this case and assist me in resolving the unpaid withdrawal and the discrepancy concerning my documented €1,300.50 win.I can provide screenshots documenting my deposit, winnings, account balance, withdrawal request and conversations with customer support. --- Ответы в треде --- birgitta.juvonen • Finland 2 days ago Dear AskGamblers Complaint Team,I would like to clarify that I have not received any withdrawal or payment from Spinanga Casino.I also dispute Spinanga Casino’s statement that the funds from my failed withdrawal attempts were returned to my casino balance and then wagered by me. The funds were not returned to my casino balance as Spinanga claims.Spinanga has confirmed that there were multiple failed withdrawal attempts on the payment provider’s side. I followed the casino’s instructions regarding the withdrawals, including their instruction that I could withdraw a maximum of €500 every 24 hours due to my account level.I therefore ask Spinanga Casino to provide the complete transaction history showing each withdrawal request, the exact amount and date of each failed withdrawal, when each amount was allegedly returned to my casino balance, and my account balance immediately before and after each alleged return.I have still received no money from these withdrawals.Kind regards,< full name removed > AskGamblers • Support Team 4 days ago Dear @birgitta.juvonen,The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. Spinanga Casino • Representative 4 days ago Dear All, We would like to clarify the situation regarding this case. The player submitted multiple withdrawal requests, but unfortunately, these attempts failed on the payment provider's side. In such cases, the funds are automatically returned to the player's casino balance. When the final withdrawal attempt failed, the funds were safely credited back to the player's account once again. However, instead of submitting a new withdrawal request, the player chose to wager the returned balance and lost it during gameplay. As the balance has already been wagered, there are currently no pending funds available for withdrawal. Best regards, Spinanga Casino Team AskGamblers • Support Team 4 days ago Dear Spinanga Casino, Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. Thanks in advance for your cooperation.

Reason: Delayed payment Hello AskGamblers team,​Thank you very much for providing this invaluable mediation service to players. I am turning to you today to seek your assistance regarding an unresolved issue with Spinanga.​I requested a withdrawal of €50.00 in Litecoin on September 4, 2026. To this day, more than 8 days later, the transaction remains completely frozen at Step 2 ("Verification in progress") without any justification or updates from their support team, despite multiple follow-ups on my end.​I have fully complied with all platform requirements, and such an extended delay for a crypto payout is entirely unjustified. I kindly ask for your intervention to help me compel Spinanga to process and release my funds.Transaction ID: 1e065f­a3-­b04­b-4­a38­-af­e5-­7fa­ca9­ff854f​Thank you sincerely for your time, professionalism, and invaluable help.Allan --- Ответы в треде --- AskGamblers • Support Team 2 weeks ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. AllBh66 2 weeks ago I received the withdrawal. Thank you very much AskGamblers for your help. I'm avoiding this casino now. Good day, thanks again to the team! Spinanga Casino • Representative 2 weeks ago Dear Player, We are pleased to inform you that your withdrawal request has been successfully processed from our end today. We greatly appreciate your patience and cooperation throughout this process. Kind regards, Spinanga Casino Team AllBh66 2 weeks ago Small update : My apologies, I thought the email was meant for me directly. I am waiting for your instructions to proceed.

The player from Italy has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.The player from Italy has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 16 Sep 2026 Automatic translation:

Reason: Delayed payment I had 2382€ on site and now i cant login i have tried change password and it dont work and chat cant help me and i have sent them email about this and now they are not awnsering anymore i have only waited 6 days from last email from them So I need help from you askgamblers to make them pay what they owe me. --- Ответы в треде --- kevinstrom698 3 days ago Thank you askgamblers AskGamblers • Support Team 3 days ago Dear @kevinstrom698,Rest assured that the AskGamblers Complaint Team is in contact with the Spinanga Casino team and your case is being handled accordingly. Updates will be provided in due course.Thank you for understanding. Spinanga Casino • Representative 6 days ago Dear AskGamblers Team, We would like to inform you that we have sent a detailed email response regarding this case, along with the requested supporting evidence and documentation, to your email address. Kindly review the information provided at your earliest convenience. Best regards, Spinanga Casino Team Spinanga Casino • Representative 6 days ago Dear AskGamblers Team and Player, Thank you for your update. Please be advised that we are currently consulting with the relevant department regarding this case to gather the full details and documentation as requested. We kindly ask for your patience as we prepare the necessary information, and we will update you as soon as possible. Best regards, Spinanga Casino Team

The player from Italy has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.The player from Italy has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 06 Sep 2026 Automatic translation:

Reason: Bonus not given Hey, I've completed the collection named 'Spears' which gives a reward of 1,250Kč.The problem is that the system only shows 2/10.I have been asking live support for my reward a long time and they only tell me that it is being investigated by the relevant department, without any clear explanation.I request the correction of my reward at your earliest convenience. Thank you --- Ответы в треде --- AskGamblers • Support Team 2 weeks ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. nikolakubic • 1 reviews 2 weeks ago Case is resolved, thank you. Spinanga Casino • Representative 2 weeks ago Dear all, Thank you for the reply. We would like to inform you that we review the case with the relevant department. We would like to ask you for your patience. Kind regards, Spinanga AskGamblers • Support Team 3 weeks ago Dear @nikolakubic,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation.

Reason: Self-exclusion I am seeking a refund of deposits accepted by Spinanga after I repeatedly requested permanent closur­e/s­elf­-ex­clusion of my account because of a gambling problem.I have made multiple requests for my account to be permanently closed, dating back to 2025. In my communications I explicitly stated that I have a gambling problem and that I needed the account permanently closed so that I could no longer access it. On one occasion, Spinanga responded asking why I wanted my account closed. I replied explicitly that it was because I have a gambling problem, but my account remained accessible.On 2 June 2025 I again wrote to Spinanga stating: “I need to permanently close my account. I have asked twice before but it hasn't been closed. I don't want to even be able to access it ever again because I have a gambling problem and I need this casino to close the account so I can never log in again.”Despite these repeated and unequivocal requests, my account was not permanently closed or self-excluded. I continued to have access to the casino and was able to make substantial further deposits. I subsequently made further requests for closure, including again explicitly stating that I had a gambling problem, but the account continued to remain accessible.I have now reviewed and preserved Spinanga's own payment history, together with my email correspondence. Based on the transaction records I have documented so far, approximately NZD $20,000 in credited deposits were accepted during the relevant period after my requests for permanent closur­e/s­elf­-ex­clu­sion. There are several attempted withdrawals shown in the history, but these are marked Cancelled and were not paid to me.I have attempted to resolve this issue directly with Spinanga on multiple occasions over an extended period. I have again contacted Spinanga directly regarding this matter, but given the repeated previous failure to action my responsible-gambling requests, I am now seeking assistance from AskGamblers.I am requesting that Spinanga review the account from the date of my earliest documented gambli­ng-­pro­ble­m/s­elf­-ex­clusion request and refund all deposits accepted after the point at which my account should have been permanently excluded, less any withdrawals that Spinanga can demonstrate were actually completed and paid to me.I have retained screenshots of the casino's transaction history showing dates, amounts, transaction IDs, payment methods and transaction statuses, as well as copies of my emails requesting permanent closure because of my gambling problem. I can provide the complete evidence set as required. --- Ответы в треде --- AskGamblers • Support Team 6 days ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. aimeegillan1986 • New Zealand 1 week ago I have received the $5000nzd into my account so we can now mark this case as resolved. Thank you AskGamblers for all your assistance with this case! aimeegillan1986 • New Zealand 1 week ago Thank you Spinanga, Once the funds have cleared in my account I will update here so the case can be marked as resolved. Spinanga Casino • Representative 1 week ago Dear all, thank you for reopening the complaint and please accept our apologies about not following up previously on time. The customer has agreed upon receiving a refund of 5000 NZD. The provided bank details are currently being checked by our relevant team and if everything is correct they will proceed with the refund as soon as possible. We appreciate the cooperation. Best Regards, Team Spinanga

They still don’t pay my withdrawal 23/8 this casino closed don’t answer email or WhatsApp vip … is the same company with spinsy I think they stop working all the balances they took it and they left that it .. if u wait for a withdrawal in this cazinos is waste of time ..

While this casino was pretty normal, they have now begun to not paying out withdrawals. I have made a withdrawal 10 days ago and they still haven't paid me. Every day I speak with live support assuring me that my money is safe and on their way and that the delay is due to heavy traffic. Most casinos

This casino is a scam they fleeced me for thousands of dollars you can never win from this place becareful

The player from Norway attempted to withdraw 580 euros on 05.08.26, but the transaction failed, and the money is missing from his account without any record. Despite multiple contacts with support, he receives only generic responses about the issue being investigated.The player from Norway attempted to withdraw 580 euros on 05.08.26, but the transaction failed, and the money is missing from his account without any record. Despite multiple contacts with support, he receives only generic responses about the issue being investigated. Written by KarlaCasino Analyst & Complaint Specialist Submitted: 06 Aug 2026 Automatic translation:

On 04.08.26, I tried to withdraw 530 euros. The withdrawal did not go through, but the money disappeared from my account. I contacted chat support and was told they had technical maintenance and would get back to me. Nothing has happened. I have contacted support multiple times since, and I get the

The player from Finland had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn’t been processed yet. We explained that withdrawals could take a couple of days or even weeks and advised him to wait at least 14 days while cooperating with the casino, as the delay might have been caused by KYC verification or a high volume of requests. After the waiting period, he confirmed that the issue had been resolved, so we marked the complaint as resolved.

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The player from Chile had his accounts at Spinanga and 13 other affiliated casinos blocked after requesting a withdrawal of over €500. Despite having complied with the Terms and Conditions and successfully making previous withdrawals, he sought an explanation for the account closure and demanded access to his funds. We reviewed his case together with his other complaints and concluded that the claims arose from a coordinated strategy used across multiple related casinos to exploit the Bonus Crab game. For this reason, we rejected the complaint, as Casino Guru could not assist with recovering funds arising from such activity.

⚠️⚠️⚠️ DONT EVER USE THIS SITE!!! ITS A SCAM SITE!!! ⚠️⚠️⚠️I made a withdraw OVER week ago and only response that I have got is customer support making excuses that the money is on the way.I have send over 20 emails and no response!!! I have asked about the withdrawal 2-4 times per day on chat and s