Sankra Casino— player complaints: 9 in English

Reason: Self-exclusion I requested self exclusion shortly after signing up for this casino as I know I have a problem when depositing is so easy. I received prompt replies sending me to a vip host but once I was firm my self exclusion was not processed in a timely manner and I have lost a lot of money because I can’t stop depositing. I am requesting refund from the time of my initial self exclusion request on September 15. This casino is not interested in helping addicts who are trying to be responsible. I am requesting a refund of 4600 which is the financial loss occurring after my request which should have been handled in a timely manner. --- Ответы в треде --- t.langan.07 • British Columbia 1 day ago Thank you for assistance. Will update on this end as I know more. Sankra Casino • Representative 2 days ago Hello Tanner, Thank you for your message, and we are sorry to hear about the difficulties you have experienced. As a first step, we are checking the verification documents you sent us. Once this check is complete, we will review your case in detail and come back to you with an update. We appreciate your patience and cooperation. Kind regards, Sankra Support Team t.langan.07 • British Columbia 4 days ago Currently working with the provider to come to a resolution. Sankra Casino • Representative 5 days ago Hello Tanner, Thank you for reaching out, and we're sorry to hear about your experience. We have sent you an email informing you of the documents we need for verification. Please send these over so we can check your case in detail. We appreciate your patience and will follow up once we've reviewed everything. Kind regards, Sankra Support Team

Reason: Delayed payment My withdrawal request of 104 EUR via Litecoin, made on August 25, 2026 (Transaction ID: 3952d2­09-­a07­1-4­75b­-b9­84-­d24­b11­efd­867), has been completely stuck on "Under verification" status for four days now. Despite my attempts to contact customer support, I am receiving no valid explanation or assistance to process my legitimate payout. My account is fully verified, and there is no acceptable reason for this ongoing delay. I am requesting AskGamblers' assistance to force Sankra Casino to finally process, approve, and release my funds immediately.Thank you very much

The player from Poland had been waiting 4 days for a withdrawal, receiving inconsistent information from the casino regarding verification requirements. Frustrated by the lack of communication, he expressed the desire to retrieve his funds and close his account. We noted that the complaint was resolved after he confirmed the issue had been fixed, so the case was marked as resolved in our system. The winnings were understood to have been released, and the complaint was closed accordingly.The player from Poland had been waiting 4 days for a withdrawal, receiving inconsistent information from the casino regarding verification requirements. Frustrated by the lack of communication, he expressed the desire to retrieve his funds and close his account. We noted that the complaint was resolved after he confirmed the issue had been fixed, so the case was marked as resolved in our system. The winnings were understood to have been released, and the complaint was closed accordingly. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 12 Aug 2026 | Resolved : 13 Aug 2026Automatic translation:

The player from the United Kingdom had requested account closure, but the casino did not act on it, which led to additional losses over 5 days. He sought a refund for the funds lost during this delay. We asked him to clarify whether this had been a standard closure or a self-exclusion due to gambling problems, since only self-exclusion carried responsible gambling obligations. He later confirmed gambling-related problems, but he did not send the requested communication to the casino or confirm whether he still had access to his account. As a result, we were unable to proceed further, and the complaint was closed for now due to lack of response.

The player from Spain, struggling with a gambling addiction, requested the immediate closure of her Sankra account on July 28, but the casino failed to act promptly. Instead, she was directed to contact the VIP department, and since her account remained active, she incurred losses totaling €1,719 after her initial request. She sought a full refund and permanent account closure. We acknowledged that her self-exclusion request was delayed, but the deposits were made while the casino was still manually processing the closure, so the casino was not held responsible for the winnings lost. Therefore, the complaint was rejected and no refund was awarded.

The player from Greece submitted a self-exclusion request on July 23, which was confirmed by Sankra casino, but the account remains open, leading to a deposit of €775. Despite her request, she received bonus offers afterward, contradicting previous advice from a representative. She seeks the return of her deposits.

The player from Greece had repeatedly requested to close his account, but those requests were ignored, which led to a loss of over 1200 euros. The player also experienced inconsistent communication and limits imposed by the casino, which he found misleading. We reviewed the case and found no evidence that the player had informed the casino about gambling addiction or requested self-exclusion due to gambling harm. Consequently, we could not hold the casino accountable for the losses incurred or request a refund. The complaint was closed following the player's request to close his Casino.Guru account.

The player from Germany formally complained about sankra7.com for failing to close his account despite repeated requests due to problematic gambling behavior. Instead of assisting him, the casino continued to send cashback offers and bonuses, which he found irresponsible, particularly as he had incurred significant losses while emotionally unstable. The complaint was resolved after the casino acknowledged the player's repeated exclusion requests and offered a refund of €1,000. The player's account was permanently closed and frozen during the complaint review, and the refund was processed following completion of internal verification. The player confirmed receipt of the refund and closure of the account, bringing the matter to a satisfactory conclusion.

The player from the United Kingdom had deposited over £1000 into a casino that allowed players from the UK but had since removed this jurisdiction from their site. They had requested account closure and self-exclusion, and they expressed concerns about deposits being processed through a random UK company not affiliated with the casino. We reviewed the complaint and found no evidence that the casino had confiscated the player's legitimate winnings due to their jurisdiction. Additionally, the player did not provide proof of a self-exclusion request related to gambling addiction before the account closure. Since the complaint involved third-party payment processing and lacked grounds related to responsible gambling violations, it was unable to be pursued further and was therefore rejected.