SupaBet Casino— player complaints: 35 in English

The player from Germany has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.The player from Germany has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 10 Sep 2026 Automatic translation:

Reason: Delayed payment I am filing this complaint regarding delayed withdrawals from my Supabet account.I currently have several withdrawal requests that have remained pending/in processing for an unreasonable amount of time. The total amount I am trying to withdraw is approximately €4,500.Supabet’s support has repeatedly confirmed that my withdrawals are in the queue of their Finance Department and that they should normally be processed within approximately 3 business days. I was later told that my transactions had been prioritised and that withdrawals would take approximately 3–5 business days after payment initiation.Despite these assurances, the withdrawals have still not been completed.Supabet has also confirmed that my account is currently Level 1, with a withdrawal limit of €500 per 24 hours and a monthly withdrawal limit of €7,000. I am therefore not exceeding the stated monthly limit. I have also complied with the maximum number of active withdrawal requests.What concerns me particularly is that I continue to receive different explanations for the delay, while the withdrawals remain pending.I have contacted Supabet support several times and have given them sufficient time to resolve the matter. I have saved the correspondence and can provide screenshots and other evidence showing the withdrawal requests, their status and Supabet’s responses.I am asking Supabet to process my pending withdrawals without any further unnecessary delay and to provide a clear explanation for the continued delay.I am not requesting anything beyond the withdrawal of my legitimate available balance. I would appreciate AskGamblers’ assistance in resolving this matter with the operator. --- Ответы в треде --- AskGamblers • Support Team 3 weeks ago Dear @lorenzwahl6,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. Supabet Casino • Representative 3 weeks ago Dear all, Thank you for the patience. We kindly inform you that the withdrawals of the player is successfully completed. Kind regards, Supabet AskGamblers • Support Team 3 weeks ago Dear all, This complaint has been reopened as per Supabet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution. AskGamblers • Support Team 1 month ago Dear Supabet Casino,Please let us know if there are any updates regarding this ongoing complaint.Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. Thanks in advance for your cooperation.

Reason: Delayed payment My withdrawal has been pending since August 29th. I’ve chatted to inquire and receive the same standard canned notes that they’re backlogged and to be rest assured my cashout will be handled very soon. I chose to complain at this point because when I chatted yesterday, the “agent” who helped me didn’t even have the decency to change the canned note to replace “customer” with my name. This is a full business week without any movement on my account. --- Ответы в треде --- AskGamblers • Support Team 3 weeks ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. Sneufeld • 1 reviews 3 weeks ago Please close my complaint. It’s unfortunate that going directly to the site didn’t result in resolution and that payment was only processed after complaining as I like all other aspects of this site. AskGamblers • Support Team 3 weeks ago Dear @Sneufeld,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. Supabet Casino • Representative 4 weeks ago Dear Sneufeld We are pleased to inform you that your withdrawal request has been successfully completed. The funds may take 3 to 5 working days to appear in your account, depending on the payment method used and your bank’s processing times. Kind Regards, Supabet Casino Team.

STAY AWAY FROM SUPABET!! Absolute disgrace when it comes to withdrawals. It takes at least a week and severel times contacting customer service, who are useless. Most other sites pay out within 48 hours if they are slow, most pay within minutes or max 2 hours.

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The player from Ontario has requested self-exclusion from the casino due to gambling addiction since last year, but the casino has not complied and his account remains active. He is seeking urgent assistance to close the account to prevent further losses.

The player from Austria had requested immediate account closure on March 26, 2025, due to gambling addiction, but continued to experience delays in the account closure. Despite notifying the casino, it failed to close the account, resulting in a loss of €2,100 on April 8, 2025. He sought a refund for his losses. The issue was not resolved because the player did not provide supporting evidence of his initial request and failed to respond to the Complaints Team's inquiries, leading to the rejection of the complaint. The case was later reopened after he provided chat and email evidence showing a self-exclusion request on March 26, 2025, and the casino ultimately acknowledged that the account had been reopened due to a technical issue. A settlement of €7,500 was then agreed upon and received, so the complaint was closed as resolved. The player later requested that the complaint be reopened again because he was dissatisfied with the settlement and wanted to pursue the remaining amount. However, as he had explicitly accepted the casino’s settlement offer and received the agreed payment, no further claim could be pursued. Since the player remained dissatisfied with the outcome, the complaint was ultimately closed as rejected.

The player from Germany won €17,000 at Supabet Casino on May 24, 2026, and had requested a withdrawal two weeks earlier. Despite his experiences with withdrawals on other sites being completed quickly, he had only received excuses and no processed payments from Supabet. We contacted the casino, and the withdrawals were eventually processed in stages after repeated escalations, with the casino citing high request volume and monthly withdrawal limits. As the payments were then being handled in line with the casino’s published terms and conditions, we marked the complaint as resolved.

The player from Spain had three pending withdrawals of €500 each that had been waiting for payment since April 23rd, over a month ago. Despite multiple attempts to contact the casino via live chat and email, he received only generic responses asking for patience. The withdrawals were later canceled because the account still needed standard verification, and once his account was verified, the new withdrawal requests were paid. We marked the complaint as resolved after he confirmed that he had finally received all the money back.

The player from Germany was unable to log into his account after requesting a withdrawal two days earlier, receiving a message that his account was under verification, with chat support providing no further information. The player had not completed KYC verification and had only placed sports bets, some involving bonuses. The complaint was closed by the Complaints Team as they lacked the expertise and tools to assess disputes related to sports betting and could not fairly evaluate the casino's internal investigation. The issue remained unresolved due to these limitations.

The player from Greece faced delays in account verification after winning a large amount at supabet.com. Despite having submitted the required identification documents over 10 days earlier and contacting support multiple times, he experienced no response and suspected intentional delays in processing his verification and withdrawal. The issue was closed after the player confirmed the resolution of the issue. No further details regarding the resolution weren't prvided.

I would've put more than one star for the games because it's great I've been winning. The issue is the slow and limited withdrawals. I have been waiting for a withdrawal for a week now for 750$ because that's the limit. On top of that I played again and won another 400$ and wanted to withdraw but yo

The player from Germany experienced delays in withdrawing his winnings from Supabet, having requested a total of €1,500 over multiple attempts two weeks prior. Despite being informed of a processing time of 1-3 working days, he only received generic responses and no payments were approved. He demanded immediate processing of his outstanding payments and clarity on the status of his requests. The complaint was closed due to the player's lack of response to the Complaints Team's inquiries, which prevented further investigation or resolution at that time. The player retained the option to reopen the complaint if he chose to resume communication.

The player from Greece had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. The player experienced significant delays and a lack of clear communication from the casino regarding three pending withdrawals totaling €1,401. We advised the player to allow the standard processing time and to cooperate with the casino's verification procedures. The issue was then marked as resolved after the player confirmed that the situation had been addressed.

The player from Germany had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The delay was explained as a common occurrence due to ongoing KYC verification or a high volume of withdrawal requests, which could take up to 14 days to process. The player was advised to be patient and cooperate fully with the casino during this period. The issue was marked as resolved after the player confirmed satisfaction with the outcome.

The player from Germany had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player was informed that withdrawal processing could take several days or weeks, often due to KYC verification or high withdrawal volumes, and was advised to wait at least 14 days before filing a complaint. The player later marked the complaint as resolved, indicating the issue had been addressed. The complaint was closed following the player's confirmation of resolution.

The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. Their money had not been received yet. The issue had been marked as resolved by the player through the complaint system. We acknowledged the resolution and closed the complaint accordingly. The player was encouraged to share feedback about our services, but no further action was required.

Scam. 10 days since withdraw now. Nothing happening. Stay away!

SCAMMERS! DON'T MAKE ANY DEPOSIT!It's a scam site don't play don't make deposit here. They take ur money but no chance 4 withdrawal. Very strange customer service we with a million agents but every time with the same answer. Complain to anjouan games, police on Monday everywhere possible. I asked th

Dont play its Scam,they will not pay and when you call back to Vip manager they tell you its wrong number and to f... off!!!