Spinanga Casino— player complaints: 43 in English

The player from Germany requested a withdrawal one month earlier, which the casino's terms stated should be processed within three days, but this timeline had not been met. She said no bonus was used and that the payout had been requested on July 23, 2026, while the casino also required an immediate deposit before she could keep playing. We asked for clarification and then the complaint was marked as resolved by her.

The player from Germany had been unable to complete a hat collection on the casino's website since November 2025, as the system failed to recognize the required items. Despite numerous inquiries, he had not received a resolution or reward after eight months. We asked him for clarification and supporting communication with the casino, but he did not respond to our messages or reminder. As a result, we were unable to investigate the matter further and the complaint was closed due to lack of response.

The player from Italy filed a complaint after Spinanga Casino reopened his account without consent following a request for permanent self-exclusion due to gambling addiction. He sought a refund for deposits made after the account’s unauthorized reopening, confirmation of the permanent self-exclusion, and cessation of promotional communications. We asked for the self-exclusion evidence and the casino’s response, then invited the casino to review the case. The casino later closed his account and offered a refund of €890 for net losses from the reactivation, and after he provided his payment details the refund was scheduled and the complaint was marked resolved.

Trying to cancel my membership and remove myself from their marketing emails. I contacted support@spinagaI have an addiction to gambling and sometimes I get the urge to go (like any addict) I requested my entire account be deleted on the 25th June @ 11:27am. Still no response after an additional 2

The player from Greece experienced a major delay with her withdrawals totaling €1,500 from Spinanga Casino, which had been pending for 14 days. She reported that she had played without an active bonus, used the same Visa card for deposit and withdrawal, and had already received some payouts while others remained pending or were cancelled. After we contacted the casino, the withdrawals started being processed again and the remaining payments were completed gradually. We marked the complaint as resolved once she confirmed that the withdrawals were being paid out regularly and that only future payouts remained.

The player from Germany had emailed casino support multiple times to request account blocking for gambling addiction prevention but had not received any responses, and his account remained active. We asked for details about his self-exclusion requests, contact attempts, KYC status, and communication with the casino, but the player later marked the complaint as resolved. As a result, we closed the case as resolved in our system.

The player from Quebec had two pending withdrawals of $750 and $600 from Spinanga Casino since June 15. He regularly contacted customer support but received only generic responses, which led to frustration and a lack of meaningful updates. The Complaints Team requested additional information to investigate the issue further but received no response from the player. Consequently, the complaint was closed due to the lack of cooperation, with the option to reopen it if the player resumed communication.

The player from France had repeatedly requested permanent self-exclusion from Spinanga, but his account remained active, resulting in approximately €10,200 in losses. He did not receive responses to his formal communications and sought a full refund of his deposits made after his self-exclusion request. We attempted to assist by requesting further information and advising on proper self-exclusion procedures, but due to the player's lack of response to our inquiries and reminders, the complaint was closed for the moment. The player could reopen the complaint if he chose to resume communication.

The player from Australia had waited over two weeks for a withdrawal of $7,500 AUD after winning a grand jackpot. Although she had reached out multiple times and completed all required processes, the casino informed her that they could only allow $700 withdrawals per day, which led to a potential waiting period of several months. The withdrawal process was delayed due to the Christmas period and internal issues at the casino. The Complaints Team intervened, and the casino seemingly completed the delayed payments in portions. While, the complaint was closed after the player stopped responding, she later requested a complaint reopening, confirming the payments have been processed.

The player from Italy filed a complaint against Spinanga Casino for not implementing responsible gaming measures and mishandling his self-exclusion requests. Despite having requested self-exclusion due to gambling issues, his account was reopened without consent, which allowed further deposits and resulted in significant financial losses. He sought immediate permanent self-exclusion, an explanation for the account reopening, a refund of deposits, and verification of compliance with responsible gaming policies. The complaint was resolved after the casino closed the player's account, ceased all communications, and agreed to refund 210 EUR of his net losses. The player confirmed satisfaction with the resolution, and the case was marked as resolved.

On 30 May 2026, I attempted to make a withdrawal. I have withdrawn successfully from this site before, so I was familiar with the process.This time, after clicking the withdrawal button (before entering any bank account details), the website displayed a generic front-end error. I refreshed the page

Reason: Delayed payment Dear Sir or Madam,I am submitting a formal complaint regarding Spinanga Casino and the continued delay of my withdrawals.On June 3, 2026, I requested three separate withdrawals of €500 each, for a total amount of €1,500. As of today, all three withdrawals remain pending and under verification.My account is fully verified, and all requested identification documents have been approved. Furthermore, I have successfully completed withdrawals from this casino in the past without any issues.Since June 3, I have repeatedly contacted customer support through live chat and email. Initially, I received generic responses asking for patience. However, I am now no longer receiving any response from the support team despite numerous follow-up requests.I believe I have acted in good faith, complied with all verification requirements, and provided all requested documentation. Therefore, I respectfully request your assistance in investigating this matter and helping me obtain payment of my outstanding withdrawals.The details are as follows:- Casino: Spinanga Casino- Total amount withheld: €1,500- Number of withdrawals: 3 withdrawals of €500 each- Withdrawal method: Bank transfer- Withdrawal date: June 3, 2026- Account status: Fully verified- Previous withdrawals: Successfully processed in the pastI have attached supporting evidence, including screenshots of my withdrawal requests and communications with customer support.Thank you for your time and assistance. I look forward to your response.Yours faithfully,< personal information removed > --- Ответы в треде --- AskGamblers • Support Team 19 hours ago Dear @azerot.sebastien,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. Spinanga Casino • Representative 4 days ago Dear AskGamblers Team and Player, First of all, we would like to thank the AskGamblers team for reopening this complaint and allowing us the opportunity to clarify the situation. Following a thorough review of the player's account history, we would like to provide the following details regarding the €1,500 withdrawal requests: Initial Withdrawal Attempts: The three withdrawal requests submitted in June unfortunately failed due to technical rejections on the payment provider's side, and the funds were safely credited back to the player's casino balance. Account Verification: Following this, an additional account verification process was initiated. The player successfully completed all requirements, and their account was fully verified. Successful Payouts: After the verification process was completed, the player submitted new withdrawal requests, which were successfully processed and paid out. As all withdrawals have now been successfully processed, no outstanding funds remain on the account. Best regards, Spinanga Casino Team AskGamblers • Support Team 4 days ago Dear all, This complaint has been reopened as per Spinanga Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution. AskGamblers • Support Team 3 months ago Dear Spinanga Casino,Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.Thanks in advance for your cooperation.

Do not reccomend. If i could give less than one star i would. Won $600 and when i enquired about how long until I received winnings ( it had already been a week) my winnings disappeared as did my whole game history so no proof on my account. What I did have was the email they sent me with the date

This casino dont take responsible gambling seriously at allI have sended them e-mails to close my acount permantly but they dont careAnd another thing they don pay out withdrawels eitherKeep away from this shitcasino

A huge scam — never play here. There are far better casinos to choose from. I had won some money and had already requested a withdrawal. While I was still playing, they suddenly closed my account without providing any reason whatsoever. To anyone reading this review: I hope I can save at least one p

It is unacceptable that Spinanga chooses to reply publicly on Trustpilot to protect its image, while completely ignoring my direct emails regarding a serious responsible gambling and self-exclusion complaint.I have made multiple attempts to resolve this matter privately and professionally, yet I con

Casino does not pay out winnings, 20 thousand CZK not sent even after 5 working days, they added cashback from my deposit to the winnings of 273 thousand and then made it impossible to withdraw until the 300x bonus was not rolled over in bets. To make matters worse, all the machines were completely

The merchant Spinanga is refusing to process my withdrawal (ID: 679fbb4f-71c4-4227-ae96-b12edcdf3fca) for 10 days. I suspect fraudulent activity. Can you investigate the status of this transaction?

My experience with this site has been terrible. Account verification alone took almost 6 months to be fully completed—they kept asking for so many requirements. Then it takes about a week for them to process each submission, and if what you submitted is wrong or gets rejected, you have to submit aga

I asked Spinanga to permanently close my account on 17 March 2026 because I had a gambling problem and could no longer control my betting.I sent another request on 18 March 2026 repeating that I needed my account closed immediately.Despite this, Spinanga kept my account open, continued sending me pr