Spinanga Casino: 43 complaints filed in English across 4 platforms, 6 still open, disputed sums €84,752 · $55,300 and 3 more currencies. Most of them are about withheld payouts (58%). Risk index 38.1. Texts below are the players' own words, as published on the source site; last complaint 2026-10-06.
Status unknown 22
Resolved 10
Closed, no outcome 5
Under review 3
Unresolved 3
Sources
Casino Guru 19Trustpilot 16AskGamblers 7CasinoReviews 1
Complaints by month
02
04
05
06
07
08
09
10
Questions and answers
How many complaints are there about Spinanga Casino?
The English-language record holds 43 complaints from 4 platforms, 6 of them without a resolution; 22 carry no status from the platform. The latest one is dated 2026-10-06.
Does Spinanga Casino resolve complaints?
Of 21 complaints where the platform recorded a status, 48% were resolved, 29% remain open and 0% were rejected as groundless, 24% were closed without an outcome. Withheld payouts account for 67% of them.
What do players complain about?
Mostly withheld payouts — 58% of cases, then other (23%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 43 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 38.1 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 43
01.04.2026Casino GuruVerificationUnder review
Spinanga Casino - Player's withdrawal is delayed due to verification issues.
The player from Germany has been trying to withdraw approximately €56,000 for a month, but the process is blocked due to ongoing verification issues. Despite submitting required documents for both his old and new addresses, he continues to receive requests for additional proof and has not received any responses from the support team.
27.02.2026TrustpilotWithheld payouts
Really late withdrawals. If you want a decent experience, avoid them. You'll wait at least 8-10 days for even a small wi
Really late withdrawals. If you want a decent experience, avoid them. You'll wait at least 8-10 days for even a small withdrawal, every time. It is better for your mental health to stay away from this casino.Edit: Finally after 11 days they sent the 200euros.
04.07.2025CasinoReviewsWithheld payoutsClosed, no outcome
Dear The pogg support team,
I am submitting a complaint regarding Spinanga Casino concerning a withdrawal request of €1,400.
The initial withdrawal was made on June 1st, 2025, but was rejected due to pending account verification (KYC). After completing the verification process as requested, I submitted a new withdrawal request on June 20th (500€), June 21st (500€), June 22nd (400€) 2025.
As of July 4th, 2025, the withdrawal remains under review with no further updates or payment made. Despite several attempts to resolve this matter with Spinanga's support, the issue remains unresolved.
Also, today spinanga casino has blocked my account and I don’t have the possibility to sign in and manage my account and withdrawals.
I kindly ask for your assistance in mediating this case and ensuring the release of my funds.
Thank you for your attention and support.
Sincerely,
▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇
▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇
