Slot Wolf — player complaint #64527, 2019-10-27: withheld payouts

I have claimed through chat the promotion of the vote to Askgamblers that appears on the casino website. First they told me that such promotion did not exist, and after sending the screenshots and asking the agent to verify the website, they added the free spin to my account. I bet and made a profit of $61.50. This bonus had a x40 bet requirement. I have complied and obtained a cash of $174.89. I was asked to make a withdrawal deposit, minimum of $20.  I did so and from that moment, they indicate that they are having technical problems from the casino. The first communication was Saturday at 10:00 am, Paraguay time. The last communication 6:30 am Paraguay time. I've been waiting for 22 hours to process my payment. As indicated on the website, withdrawals are processed instantly, or within a maximum of 12 hours. In the chat they just say that they will solve it shortly. They refuse to indicate how many hours ago they are with the problem. I request the intervention for the collection of $194.89 ($174.89 profit $20 deposit) Not only did I have problems claiming the promotion, but at the time of payment. I enclose chats and justifications of the case.