Slot Wolf — player complaint #63890, 2020-04-13: withheld payouts
Slot Wolf: a player complaint filed on 2020-04-13, about withheld payouts, 1,100 EUR in dispute, status — rejected. Published on CasinoReviews. One of 85 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
I won 1100€ from Slotwolf-casino on 10.4.2020. Casino refuses to pay my winnings. They say that I have broken their terms about only 1 account is allowed per ip-address. I only have 1 account on them and this is also a fact that they have confirmed. I have 3 different connections when i play, my desktop my laptop and my cellphone. And no-one else doesn’t have access to these connections. And I don’t use anyone elses connections to play.
Mobile connections change ip-address every time when they are turned on. And I don’t have any possibility to influence what ip-address I get when I turn those on. Ip-address cant be chosen and those are randomly generated every time. So then there is a chance that same ip-address are used multiple times by different connections.
So I just want my legitimate winnings from this casino cause its not my fault someone else has got same ip-address than me (or I have got same ip-address that someone else has already used). I couldn’t have avoided this situation in any way and I haven’t done anything wrong here and I really haven’t broke any of casino´s terms.
