Slot Wolf — player complaint #63855, 2020-04-20: withheld payouts
Slot Wolf: a player complaint filed on 2020-04-20, about withheld payouts, 65,002 EUR in dispute, status — rejected. Published on CasinoReviews. One of 85 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
I won 700€ from Slotwolf-casino on 09.04.2020 by using affiliate bonus. Managed to wager it through but now casino refuses to pay my winnings and deleted all the winnings from the account. They say that I have broken their terms and conditions by having multiple accounts. I only have 1 account on their website. I have made my account via my phone which is only in my personal use. Asked the reason from the support agent and she told me I have created multiple accounts on my IP-address. However I haven’t got multiple accounts but logged in the casino on my friend’s computer. Logging in on shared devices is not forbidden in the T&C. Also confirmed my account by e-mail and sent the requested documents including my ID, proof of address and photo from the online bank. I already tried to negotiate with the Slotwolf but they don’t agree to pay the winnings or even respond my messages.
