Silver Oak — player complaint #66136, 2017-11-29: withheld payouts
Silver Oak: a player complaint filed on 2017-11-29, about withheld payouts, 530 USD in dispute, status — resolved. Published on CasinoReviews. One of 7 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Silver Oak - 6 Months after approval and no payout
I have been waiting for this money that was approved back in May, and every time I message customer support about it they "send an escalation" and that takes an additional 2 weeks but they always say it should be there soon with no real time frame. This isn't the first time for the extremely long wait for my winnings. I had another win in May that I didn't receive until August. The FAQ says that it is suppose to be sent within 7 business days after approval, and it's been well over that. No help from customer service and still have yet to see my winnings.
