Silver Oak — player complaint #65758, 2018-06-28: withheld payouts
Silver Oak: a player complaint filed on 2018-06-28, about withheld payouts, 1,440 USD in dispute, status — rejected. Published on CasinoReviews. One of 7 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Used welcome bonus did okay. Made Two deposits did not receive second deposit. Experienced the drastically different game play. Continues spinning of the reels. Got bonus round on a high bet and experienced interruption and was exited to the lobby. The customer service person switched and the new one actually said Welcome to Raging Bull may I have your user name and stuff and I said I am at Silver Oaks "Oh yes Welcome to Silver Oaks. This one was a fire cracker tried to offer me a $25 FREE chip instead of my deposit and bonus. He mentioned something of so what its the banks. I was locked out of my account. I disputed the charges with my card company and had a confusing understanding of where this second deposit went. The guy finally said it was set aside for if the merchant decides to accept it.??? So only was able to dispute one charge.
