Roobet — player complaint #14896, 2026-07-14: withheld payouts

The player from Iceland had submitted a withdrawal request less than two weeks prior to contacting us. Winnings had not been obtained up to that day. The player’s €2,084.69 withdrawal was returned by his bank and was held by the casino’s payment provider, but Roobet had refused to manually process the refund despite all investigations being completed and confirmed closed by the payment provider. We had intervened by contacting Roobet and urging them to release the funds promptly, highlighting the completed investigation and the player's financial hardship. After persistent follow-up and communication with both parties, the player marked the complaint as resolved, indicating the issue had been settled.