Rollbit— player complaints: 135 in English

HUGE SCAM !!!! - DON'T DEPOSIT HERE EVER!!!I deposited my own legal money from legal income, it was around 100$. I placed a bet on sportbook because i was watching match in TV, after i won my bet ( 3x = 300$ ) i withdrawed my funds, after couple minutes it got rejected and i was transfered to suppor

HUGE SCAM !!!! - DON'T DEPOSIT HERE EVER!!!I deposited my own legal money from legal income, it was around 100$. I placed a bet on sportbook because i was watching match in TV, after i won my bet ( 3x = 300$ ) i withdrawed my funds, after couple minutes it got rejected and i was transfered to support. Support told me that i need to make a full KYC LEVEL 3, wtih everything. Bank Statement, ID, proof of income. I did all of it and passed it excelent, i asked for refunding my funds and if they have to just void it. They told me that i'm breaking rules but can't say which ones which is crazy. I guarantee that i didn't broke any rule, i read all policies T&C etc and i'm 100% sure i'm not breaking rule. From support i was transfered to compliance team then to legal team, compliance said that they won't give me my money back even the deposit money. And legal ain't responding for 40 days already. NEVER DEPOSIT HERE.

I am posting this review to document my experience with Rollbit and to warn other users.On July 28, 2026, I requested two withdrawals from my Rollbit account:$1,400 and 812 USDT (approximately $2,200).My account was verified, including KYC Level 4, and I was willing to complete any additional verifi

I am posting this review to document my experience with Rollbit and to warn other users.On July 28, 2026, I requested two withdrawals from my Rollbit account:$1,400 and 812 USDT (approximately $2,200).My account was verified, including KYC Level 4, and I was willing to complete any additional verification required.Initially, Rollbit Support told me that my withdrawal was under review and described it as a normal/standard procedure. I was told that I would be updated once the review was completed.Later, Rollbit suddenly asked me to list any other accounts I had with them. I repeatedly explained that I have only one Rollbit account.I want to be completely transparent: I have used a VPN while accessing Rollbit. I am not hiding this and I am willing to explain my VPN usage and provide any information required. However, I did not create or operate another Rollbit account.After this, my case was transferred to Compliance.I tried to cooperate and repeatedly asked what exactly Rollbit believed I had done wrong and what information they required from me.Instead of giving me a specific explanation, I received several different explanations over time.Rollbit referred to:an alleged connection to other accounts;AML/internal procedures;a breach of the Terms of Service;“abuse”;and finally a “failure to co-operate”.Most recently, Rollbit Support stated that they see “clear links to other accounts on our platform” and therefore wanted me to list those accounts.I again stated that I have only one account and asked them to explain what exactly I had allegedly violated.When I specifically asked for the exact rule or Terms & Conditions clause I had violated and requested details, Support simply replied:“Nothing further to add here.”Rollbit then permanently banned my account and explicitly stated:“Your account has been permanently banned from Rollbit for breaching our terms of service. Your funds have been forfeit due to this breach.”My approximately $2,200 was therefore forfeited.Despite repeatedly asking, I have still not been given the exact Terms & Conditions clause that I allegedly breached, the specific conduct that constitutes the breach, or a clear explanation of why the two pending withdrawals were permanently forfeited.I tried several independent channels to resolve the matter.Casino Guru attempted to mediate my complaint but told me that Rollbit has more than 30 cases closed under their “No Reaction Policy” because Rollbit was not cooperating with their attempts to communicate. Casino Guru closed my complaint as unresolved and recommended contacting the Curaçao Gaming Authority.I then tried Casinomeister's PAB service. Casinomeister contacted Rollbit, but Rollbit refused to discuss the issue with them and directed me to its Legal Department. Casinomeister was therefore unable to assist further.I also contacted eCOGRA, but they told me that Rollbit is not an eCOGRA Approved Site and therefore they could not mediate the dispute.I submitted a complaint to the Curaçao Gaming Authority as well.I am writing this review because after more than a month of trying to resolve the issue, I still have not received my approximately $2,200, nor have I received a clear explanation of the exact contractual basis for the forfeiture.I am not asking for special treatment. I am willing to complete reasonable KYC, AML, source-of-funds, video verification or other security checks.I simply want either:1. My legitimate funds to be returned and the pending withdrawals to be processed; or2. A clear written explanation identifying the exact Terms & Conditions clause I allegedly breached, the specific conduct that constituted the breach, and the contractual basis for permanently forfeiting my funds.I have kept screenshots, emails, withdrawal records and the complete support correspondence documenting the above events.My experience has been extremely disappointing, and I recommend that potential users carefully consider this experience before depositing funds with Rollbit.

Blocked my withdrawal of 6.5k after i wagered 2M and was only using their website to gamble on! Was told o broke their kyc for sharing my account which i never did!If you can avoid this website at all cost!

Signed up deposited and won a small amount and was able to withdraw. Next day deposited again and won 20 euro. Went to withdraw and got rejected. Support was very unhelpful.“We see clear links to other accounts on our platform, and as such need these to be listed to proceed here.”This was from suppo

Signed up deposited and won a small amount and was able to withdraw. Next day deposited again and won 20 euro. Went to withdraw and got rejected. Support was very unhelpful.“We see clear links to other accounts on our platform, and as such need these to be listed to proceed here.”This was from support and I can confirmed I never had links to others accounts. From reading reviews online this looks like a common delay tactic from Rollbit.Sent email to compliance and complaints still awaiting a response. Very unprofessional.

Been comparing a bunch of crypto casinos recently that I found on VGOCasinos, and Rollbit is definitely one of the stronger ones. Lots going on which is good although sometimes the site feels almost too busy. Still a solid 4/5 for me

Pros: A few unique features other casinos don't have.Cons: Well-known nasty, bad customer support. Aggressive KYC tactics used to steal customer money. Horrible "RTP" nearly non-existent. Hard to win anything. Awful rewards, truly the worst rewards of any casino, calendar mechanism spreads rewards o

Pros: A few unique features other casinos don't have.Cons: Well-known nasty, bad customer support. Aggressive KYC tactics used to steal customer money. Horrible "RTP" nearly non-existent. Hard to win anything. Awful rewards, truly the worst rewards of any casino, calendar mechanism spreads rewards over time, and your weekly and monthly bonuses will be a few dollars even with a lot of wagering.Not a place to play and have fun, or win. Even other terrible casinos standout over Rollbit. I refuse to play here anymore.

Rollbit illegaly holding my 680 USD I have registered on this casino 2 weeks ago, deposited 150, 70 and 250 USD, my current balance is 680 USD, so i made some profit, upon registering, i have immediately completed all required KYC steps, i also asked support am i ready to make deposit and bets now a

Rollbit illegaly holding my 680 USD I have registered on this casino 2 weeks ago, deposited 150, 70 and 250 USD, my current balance is 680 USD, so i made some profit, upon registering, i have immediately completed all required KYC steps, i also asked support am i ready to make deposit and bets now after completing KYC, they replied yes. After making first withdraw i got instantly restricted to all features of casino, and they told me to contact support, where they later accused me of "multi accounting", while that is not possible as i literally registered for first time with my own documents. The support is not professional, not friendly and it seems as they are using this security checks as way of stealing money, the chat on their casino is fake, its filled with their own workers and makes you think that everything is legit. I will be filling complaints everywhere possible and i will report this case to Curacao, and later to authorities if needed. Wish me luck, i will get my money on the end.If needed for review, i can post all screenshots and conversations with support.

great site with great staff, especially Michael who helped me with my issue.

This was easily one of the worst online casino experiences I’ve had.I tried Rollbit specifically to see if it could actually compete with Stake or Rainbet. My answer is simple: NOT EVEN CLOSE.The slots felt heavily manipulated. The whole experience gave me the impression that the system is designed

This was easily one of the worst online casino experiences I’ve had.I tried Rollbit specifically to see if it could actually compete with Stake or Rainbet. My answer is simple: NOT EVEN CLOSE.The slots felt heavily manipulated. The whole experience gave me the impression that the system is designed to keep you depositing, chasing and losing.And that welcome bonus? Don’t fall for it. On my third deposit, I hit a bonus round that gave me just enough of a reward to make me think I could turn things around. Then came the long stretches of dead spins. Win a little, get encouraged, deposit more, chase the losses—and watch the money disappear.The more you chase your losses, the more it feels like Rollbit is happy to keep taking your money. There is no comeback—just another reason to deposit again.I came in testing Rollbit as a possible alternative to Stake or Rainbet. After this experience, I wouldn’t recommend Rollbit to anyone.DON’T BE LURED BY THE BONUS. DON’T CHASE YOUR LOSSES. DON’T KEEP DEPOSITING HOPING THE NEXT SPIN WILL SAVE YOU.🔥 My advice to every player: STAY AWAY FROM ROLLBIT. Keep your money in your pocket.I’m posting it as a warning to other players before they make the same mistake.

Beware of this Casino, they would request for verification, after verification they will put your account on restriction then ask you to provide list of other accounts you have with them. Even if you have just 1 account they will still accuse you of having multiple accounts without evidence. I have

Beware of this Casino, they would request for verification, after verification they will put your account on restriction then ask you to provide list of other accounts you have with them. Even if you have just 1 account they will still accuse you of having multiple accounts without evidence. I have been sending mails to them without any reply

Most useless customer support I ever experienced. None of the representatives seem to care or know what they're doing. Funds are withheld on purpose without any will, desire or care to help or solve issues on hand. One line answer providing no resolution. Merry-go-around with high school level of kn

Most useless customer support I ever experienced. None of the representatives seem to care or know what they're doing. Funds are withheld on purpose without any will, desire or care to help or solve issues on hand. One line answer providing no resolution. Merry-go-around with high school level of knowledge. All on purpose. Lex, Montie, Benji... what a waste of time.

At the beginning of the year I opened an account on Rollbit and used it exclusively for sports betting (mainly NBA player props). I was depositing funds via cryptocurrency (USDT), without any attempts at quick withdrawals or suspicious patterns — I played continuously and normally. At one point my account was suddenly restricted and then completely blocked, with a generic accusation of "linked/multi accounts". I was asked to list any other accounts, which I immediately denied because I only use one account and have never used the same IP, device or played with another account in parallel. The only potential "connection" they could see is that I bought some USDT from my godfather (P2P transaction, which is almost the only way to buy crypto in my country). I would like to mention that my godfather also had an account with Rollbit bookmaker sometime before, however, such behavior is not defined as prohibited anywhere in their Terms & Conditions, nor does it constitute multiaccounting in the technical sense. After the initial communication, I was referred to their compliance team. On February 19, I received confirmation that my case was registered as a "potential complaint". From that moment, despite multiple attempts to get specific information, I have not received any reasoned explanation, nor any formal decision. To date (April 14th) it has been over 8 weeks since the complaint was confirmed, which according to their own Complaints Policy is the maximum time frame for a decision (4 weeks + possible 4 week extension with notice). In my case: • I did not receive confirmation of the deadline extension • I did not receive a reasoned decision • I have not received any evidence against me In parallel, ADR (Alternative Dispute Resolution), which is required under their license, was never offered to me nor is it clearly available on their website. Due to the complete lack of response, I also contacted the Curaçao Gaming Authority via their general email address (along with provided screenshots), seeking guidance on how to protect my rights in a situation of obvious non-compliance with regulatory obligations by the operator. I didn't get any response to that email either. I am currently in a situation where my account is blocked, funds are withheld, and on the other hand there is no transparent procedure, decision or possibility of independent escalation of the dispute. I have a lot of screenshots to provide if needed. Thank you in advance! Disputed amount: 920$ Casino: Rollbit Case #: 4157