Wild Tokyo— player complaints: 24 in English

Reason: Delayed payment Operator Type: CasinoOperator: Wild Tokyo CasinoReferred by: Not referredComplaint text:Casino: Wild TokyoIssue: Delayed/unresolved withdrawalAmount: €500Summary:On 11 August 2026 I requested a €500 withdrawal via Skrill (Transaction ID 100305003). My account had already been fully verified. Wild Tokyo repeatedly confirmed in writing (17 August and 24 August) that the withdrawal had been "successfully processed" and "successfully completed on our side," and directed me to contact Skrill to locate the funds. Skrill opened a support case (#34157474) but found no record of any incoming payment from Wild Tokyo.After weeks of generic, templated responses with no payment reference, processor name, or proof of transmission, Wild Tokyo's Finance Department informed me on 2 September 2026 — with no further explanation — that the transaction had actually been unsuccessful due to "unforeseen technical circumstances" and that the funds had been returned to my casino balance.I reinitiated the withdrawal on 3 September 2026 (Withdrawal ID 104845189). Wild Tokyo confirmed it was "successfully sent" on 4 September 2026 and stated funds would be credited within 3-5 business days. That window has now passed. As of today, the funds have still not been credited to my Skrill account.When I provided a Skrill transaction statement confirming no such payment was ever received, and asked Wild Tokyo for a screenshot or reference number proving the payment was transmitted (to rule out a data-entry error on their end), they did not provide any such document. Instead, they repeated that the withdrawal was sent successfully and again directed me to Skrill, while separately claiming "no mismatches were made on our side."I have received near-identical templated responses from at least five different support agents over the course of a month, none of which contained any verifiable payment/processing reference.What I am seeking: Payment of the €500 withdrawal to my Skrill account, or a concrete, verifiable payment reference that Skrill can use to trace and credit the funds. --- Ответы в треде --- AskGamblers • Support Team 1 week ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. Wild Tokyo Casino • Representative 1 week ago Dear ΙΩΑΝΝΗΣ Α., You are very welcome! We are glad to hear that the funds have been successfully credited to your Skrill account and that this matter is now fully resolved. Thank you for your patience throughout the process, and we wish you all the best! Kind regards, Wild Tokyo Casino Team arresmarres76 • Greece 1 week ago Dear Wild Tokyo Casino Team and AskGamblers Team, I can confirm that the €500 withdrawal has now been successfully credited to my Skrill account. Thank you for resolving this matter. I consider this complaint resolved and closed. Kind regards, Ioannis Antoniou Wild Tokyo Casino • Representative 1 week ago Dear ΙΩΑΝΝΗΣ Α., Thank you for your response. Regarding the document from 14 August (10:20 UTC) showing both email addresses linked to your Skrill account: out of respect for your privacy and strictly following data protection guidelines, we do not share personal verification documents publicly on open forums. However, we are fully prepared to provide this document directly to you and the AskGamblers team as official proof via email. We would like to reiterate once more that both previous withdrawal requests were processed 100% successfully on our end, without any internal or technical delays on our side. We will treat your new withdrawal request with the exact same efficiency and diligence. However, please understand that we cannot take responsibility for or guarantee how your payment provider processes incoming transactions on their end. Once a payment is transmitted, any internal routing or crediting remains strictly between you and your payment provider. We look forward to receiving your new withdrawal request and will ensure it is processed promptly from our side. Kind regards, Wild Tokyo Casino Team.

Stay away from this casino.Once you’ve won and requested a withdrawal,you get an email claiming your account is a duplicate;they close your account and keep both the pending withdrawal amount and whatever else you had in there.Yet, while you're playing and depositing, there are no issues at all.Disg

The player from Australia has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.The player from Australia has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 07 Sep 2026 Automatic translation:

Reason: Delayed payment Hi, I'm submitting this complaint regarding the unreasonable delays I have experienced when attempting to withdraw from Wild Tokyo Casino.My account is fully verified, and I have complied with every requirement requested by the casino.After contacting customer support multiple times, they confirmed in writing that:My account has no issues.My withdrawal is not pending any additional verification or review.There are no problems with my withdrawal request.Despite this, my withdrawals continue to experience ridiculous delays.My last withdrawal of €500 took 10 days to be processed and I my next withdrawal is due tomorrow (17th Aug) which took 12 DAYS!Every time I contact customer support, I receive essentially the same response. They explain that withdrawals are processed through a queue on a first-come, first-served basis and state that Customer Support cannot contact the Financial Department, cannot prioritize withdrawals, and cannot provide any estimated processing time.The casino repeatedly apologizes but never provides any meaningful information regarding my specific withdrawal.The situation is even worse because the casino limits withdrawals to €500 per request meaning my €13000 balance will take months to withdraw! Waiting nearly two weeks for every €500 withdrawal is unreasonable for a licensed online casino.I am not requesting special treatment.I simply want my withdrawals to be processed within a reasonable timeframe and for the casino to provide transparent information instead of repeatedly sending generic template responses.I hope AskGamblers can assist in communicating with the casino so this matter can be resolved and my remaining balance can be paid without unnecessary delays.Thank you for your assistance --- Ответы в треде --- AskGamblers • Support Team 1 month ago Dear all,As confirmed in the submitter's latest post, the AskGamblers Complaint Team is pleased to announce that the case has been resolved and closed.Should any issues arise regarding the outstanding payment/s, the player is free to contact the AskGamblers Complaint Team and request that the complaint be reopened.We thank both parties for their assistance during the complaint process. Chubaca26 • Ireland • 4 reviews 1 month ago I'm happy to now close this complaint as withdrawals are processing faster, still too slow compared to other casinos Wild Tokyo Casino • Representative 1 month ago Dear Matthew C. thank you for your question. Please be informed that you can contact us via Live Chat or email in order to receive information regarding your next payout. Also, we are glad to inform that you have received your next payout already yesterday, at this time 2026-08-31 07:26 UTC and has been informed regarding this via email. We can confirm that payouts resumed and are being processed smoothly in full accordance with our standard limits, with email confirmations sent for every completed transaction. As the process is working as intended and payments are being regularly received, we kindly ask the AskGamblers team to consider this complaint resolved. We also want to assure the player that if any questions or issues arise in the future, our support via Live Chat and email, we are always available and more than ready to assist to the fullest extent. Thank you for your understanding and patience. Kind regards, Wild Tokyo Casino Team. Chubaca26 • Ireland • 4 reviews 1 month ago When is my next withdrawal due?

Totally controlled. Every time I went and was going to win, the screen which was totally obvious, jumped so I wouldn’t get it. Just changed before my eyes. Probably 18 times. Shonky site. Stay away.

AVOID AT ALL COSTS!THIS PLATFORM DOES NOT ALLOW TIMELY WITHDRAWAL. IT IS A SCAM

Won money. Verification delayed endlessly.thwy delay until you lose everything .they are very calculated they pay U a little keep U hanging on then smack yaLost everything. Bad payments, terrible service, useless VIP manager. Avoid all the way.On speed bet they take more money then U play.be. Carefu

The player from Italy has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.The player from Italy has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 06 Aug 2026 Automatic translation:

What do you mean while Tokyo you even blocked my account? Because I was putting up a bit of a fuss about how you’re taking my money and you did nothing whatsoever to return what you’ve taken and now all of a sudden do you want me to contact you guys and go through a whole investigation process when

Absolutely the worst experience there almost impossible to get a withdrawal and the customer service is a total run around talk about make you jump through h I ops t I get a pay out take your deposits no problems but try to get any money back good luck with that im still trying and when you do get a

I won 5k and to withdrawal it seemed impossible, they have no limits on deposit money but they have limits on withdrawals.. insane.. i waited 1 week and had only 500€ withdrawals, i ended up playing and loose the rest..

My experience with WildTokyo has been extremely disappointing.The account verification process has taken far longer than it should. They keep asking me to provide a photo of the bank card I used to make my deposit, even though I have already submitted it multiple times. It feels like they are unnece

The player from Curaçao was experiencing unreasonable delays with his withdrawals from Wild Tokyo Casino, having waited 12 days for each of his €500 withdrawal requests. Despite having a fully verified account and receiving confirmation from customer support that there were no issues, he faced excessive delays and a lack of transparency regarding processing times, potentially resulting in a four-month wait for his remaining balance of €5,000. We asked him for supporting evidence and details about the pending payouts, but he did not respond to our follow-up messages. As a result, the complaint was closed for now due to his lack of cooperation, and no further investigation could be completed.

Worst site ever. Can’t get your winnings out them due to some ridiculous “policies”they bang on about. DONT HAVE ANYTHING TO DO WITH THEM

Omg don’t use this site at all!!!! They won’t pay you the money you win!!!!!! It’s a scam!!!!!!!!!

since no one is replying to my emails or actually acknowledging my complaint, i will now take it to the public, this is in regards to requesting a self exclusion. this is only a snippet of an email i sent from my evidence after wildtokyo failed to action my request. Dear support,I respectfully reque

This has gotta be the worst withdrawal experience of my life , mind you I have withdrawn a couple months ago (larger amount) no problem but getting asked to send the same documents over 3 times now’s and it’s been nearly 6 days is ridiculous, even asking me to get my bank to confirm the card is mine

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If you are considering playing at Wild Tokyo Casino, ask yourself one simple question:Are you willing to wait up to four months just to receive your own money?Because that is the situation I now find myself in.Depositing money takes seconds.Withdrawing it is a completely different story.My account i

They are only getting this star because trust pilot wont allow me to give none. SCAMMING CASINO. I have given them all they required for KYC and they say that they have sent my withdrawal but then they say oh there was an error with the bank and if you request another withdrawal we will get to it a