Rolla— player complaints: 6 in English

I've been trying to redeem since the 24th of September and I'm still on the pending list it's a good game to play but I don't recommend it it takes forever to pay out they don't even have live agents or even an email you talk to only a robot

Complaint Regarding Locked Account and Withheld Winnings I am submitting this complaint regarding my Rolla account and approximately $3,600 in winnings that I have not been paid. My account is currently showing as “locked” when I attempt to log in, rather than stating that it has been permanently closed. I have received little to no explanation from Rolla regarding why my account was locked or what is happening with my remaining balance. I had deposited and played using my own funds, and I had approximately $3,600 remaining in winnings. I am extremely concerned that my account may have been restricted without my funds being returned. I understand that Rolla may conduct compliance or account reviews and that there may be rules regarding eligibility and account use. However, I have not been provided with a clear explanation of the specific reason for the restriction, whether my balance is being reviewed, or whether my winnings will be paid. I am particularly concerned because I had previously requested information regarding self-exclusion, and I want to understand whether this account restriction is related to that request. If Rolla believes I violated a specific term or condition, I would like them to identify the exact rule and explain how it applies to my account. I am not asking for special treatment. I am simply asking for transparency and for Rolla to properly address the money remaining in my account. I respectfully request that Rolla: 1. Explain why my account has been locked. 2. Confirm whether my account is actually closed or merely under review. 3. Confirm the status of my approximately $3,600 balance. 4. Explain whether my winnings will be paid and, if not, provide the specific contractual basis for withholding them. 5. Provide any information regarding whether this restriction is related to my previous self-exclusion inquiry. 6. Provide a clear point of contact and allow me an opportunity to respond to any compliance concerns. I have attempted to contact Rolla directly, but I have not received adequate communication regarding the situation. I am therefore requesting assistance from this complaint service in obtaining a clear explanation and resolution. My primary goal is simply to receive the funds that are legitimately owed to me or, at minimum, receive a clear and specific explanation for any decision to withhold them. Disputed amount: 3600$ Casino: Rolla Case #: 4574

Well really my problem is because im trying to verify so I can redeem. It let me verify everything just fine. My I. D. Went through no problem but then they have a second verification where u have to prove you address. I sent them several documents proving my address name and date but they said they couldn't verify because name on my account is Chris but name on documents is christopher. So I sent them a document with Chris on it but they said it has been edited and it has not been edited. I have emailed them several times and it said it coukd take up to 4 hours to respond . It had now been 16 hours and still they havent even messaged me back. And there is no other way to contact them and im just frustrated Casino: Rolla Case #: 4106

Currently, my name is listed as "Ray B." I would like to correct this to my full name, Raymar Brown, as the previous entry did not save correctly. I've talk to chat, but there's nothing but AI and AI suggested that I will receive an email with further instructions but the link that they sent me is broken so I've tried to email data privacy and I also emailed Rolla Support and it's been three days and still no response. I'm very irritated. Can someone please help

I deposited £1200 into Rolla on April 1st 2019 and gambled it up to £3600. I withdrew the same day but still have not received the money. I have had a previous.withdraw from them so all verification is complete. But still they haven’t sent this money. When I speak in their chat they just say they will pass it on and nothing ever happens and no one ever contacts.

Rolla offered me 10% cashback if I played in their casino. I duly obliged, depositing £2000 and playing until I had unfortunately lost the entire balance. Shortly afterwards Rolla closed my account stating it to be a decision by security but offering no further information. I had no choice but to accept their decision. I did however, request that they honour their side of the deal and pay me the cashback as per their terms and conditions. They have said that they can't pay a bonus to a closed account. It seems to me I have played by their terms and conditions and if they really cannot release the cashback then they must return my deposit in full.