Rolla — player complaint #7566, 2026-08-07: verification
Rolla: a player complaint filed on 2026-08-07, about verification, status — closed, no outcome. Published on LCB.org. One of 9 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
CLOSED: [due to the casino's unresponsiveness]: Rolla - Account Issue
Well really my problem is because im trying to verify so I can redeem. It let me verify everything just fine. My I. D. Went through no problem but then they have a second verification where u have to prove you address. I sent them several documents proving my address name and date but they said they couldn't verify because name on my account is Chris but name on documents is christopher. So I sent them a document with Chris on it but they said it has been edited and it has not been edited. I have emailed them several times and it said it coukd take up to 4 hours to respond . It had now been 16 hours and still they havent even messaged me back. And there is no other way to contact them and im just frustrated Casino: Rolla Case #: 4106
