Rockyspin: 7 complaints filed in English across 2 platforms, disputed sums €76,000. Most of them are about withheld payouts (43%). Risk index 22.5. Texts below are the players' own words, as published on the source site; last complaint 2026-08-23.
The English-language record holds 7 complaints from 2 platforms; 6 carry no status from the platform. The latest one is dated 2026-08-23.
What do players complain about?
Mostly withheld payouts — 43% of cases, then other (29%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 7 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 22.5 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 7
23.08.2026TrustpilotVerification
This website is a scam. I won about 6k, was able to withdraw almost 2.3k without an issue, then came the KYC. Which is f
This website is a scam. I won about 6k, was able to withdraw almost 2.3k without an issue, then came the KYC. Which is fine and regular with alot of sites but the main issue was that I sent over 30 documents for PROOF OF FUNDS. Long story short all of my documents got declined and when I sent the pr
07.08.2026LCB.orgOtherClosed, no outcome
CLOSED: [the submitter's inactivity]: Rockyspin - Licensing Problem
Hello LCB Team, I am bringing a severe case of Transaction Shielding and AML (Anti-Money Laundering) failures to your attention regarding Rockyspin (White Star B.V.). Over the past few months, I have deposited more than 76,000 EUR from Germany. Despite the high volume of transactions, the casino failed to conduct a single 'Source of Wealth' (SoW) check, which is a mandatory requirement under international AML regulations. Key Evidence of Deceptive Practices: Alias Domains: The casino operates through various country-specific domains like rockyspin-pl.com to bypass regional blocks. Transaction Shielding: Payments were processed via shell companies in Cyprus and masked third-party processors like Peratera, Kriptonym, and Interdersoft. On my bank statements, these transactions were disguised to hide the nature of gambling. Censorship: After raising these specific technical points on other affiliate portals (Casinomeister), my IP was immediately blocked. This suggests a coordinated effort to suppress information about these illegal payment structures. I have already notified the GGL (German Gambling Authority) and the BaFin (Financial Oversight). I am asking LCB to investigate this operator. Does LCB support casinos that use masked payment processors to circumvent EU laws and ignore basic player protection and AML protocols? Looking forward to your response. Best regards, Andreas Disputed amount: 76000€ Casino: Rockyspin Case #: 4123
13.07.2026TrustpilotWithheld payouts
03.07.2026: I requested my first four withdrawals. My KYC and bank account were successfully verified, and I was informe
03.07.2026: I requested my first four withdrawals. My KYC and bank account were successfully verified, and I was informed that the payout could take up to 5 business days.Update 13.07.2026: After 10 days, I still have not received my funds. Support opened a ticket, but no solution has been provided.
25.02.2026TrustpilotWithheld payouts
Too long time to get winnings out. Not working to me.. Over 10 days and nothing yet.. Let's see how many days take time
Too long time to get winnings out. Not working to me.. Over 10 days and nothing yet.. Let's see how many days take time
11.01.2026TrustpilotWithheld payouts
I turned $100 into $500, but now I can’t withdraw my money. I uploaded every document they asked for, and they accepted
I turned $100 into $500, but now I can’t withdraw my money. I uploaded every document they asked for, and they accepted them, but it has been 15 days and they still haven’t paid me.
08.12.2025TrustpilotAccount blocks
Don’t trust Rockyspin. They shut my account down claiming I was a victim of irresponsible gambling. I had money on my ba
Don’t trust Rockyspin. They shut my account down claiming I was a victim of irresponsible gambling. I had money on my balance and a sizeable cashback due. They disabled my account without even asking myself…don’t trust these guys, they are a fraud
20.11.2025TrustpilotOther
My account was hacked twice losing $6000 and 1245$ the second time. Someone played the $$$ and even tried to withdraw. I
My account was hacked twice losing $6000 and 1245$ the second time. Someone played the $$$ and even tried to withdraw. I will advise the authorities regarding your website regarding breach of security.
