CLOSED: [due to the submitter's inactivity]: Rolla - KYC Issue
Complaint Against Rolla Casino – Unable to Verify Account and Withdraw $2,252 I am unable to complete my identity verification and withdraw approximately $2,252 from my account. While registering, I accidentally entered my date of birth as December 5, 1988, instead of my correct date of birth, . This was an honest mistake . I tried changing it but it said i can't When attempting to verify my identity, the incorrect date of birth caused the verification process to fail. Rolla's automated support system(ai) has been unable to resolve the issue or provide an option to correct my information. I have already contacted Rolla's customer support requesting assistance, but I have not received a resolution. I tried messaging them ok Facebook and Instagram too but no response I am extremely concerned because my money is now inaccessible due to a simple data-entry error that should be correctable using my valid government-issued identification. I am requesting LCB's assistance in contacting Rolla Casino to have my date of birth corrected, complete my identity verification, and allow me to withdraw my funds. I would appreciate your intervention and assistance in resolving this matter as soon as possible. Thank you so much Disputed amount: 2252$ Casino: Rolla Case #: 4850
