Pin-Up— player complaints: 78 in English

I deposited money and played fairly on Pin-Up. When I requested withdrawal of ₹32,049, they kept delaying and forced me to provide endless documents: ID, address proof, gas bill, SIM card contract, video verification, deposit screenshots, even my mobile model and IP address.I submitted everything they asked for. Instead of releasing my money, they suddenly blocked my account and falsely accused me of depositing via a “stolen credit card,” which is completely untrue. All my deposits were made from my own verified bank account/UPI.This is harassment, fraud, and defamation. They are refusing to release my rightful funds and making false criminal accusations against me.⚠️ Warning to others: Pin-Up is not trustworthy. They will take your money, ask for endless documents, and still block withdrawals with fake excuses.I am filing official complaints with the National Cyber Crime Portal (India), my **bank & RBIEdit 1 account id 62896509How u can claim that I deposited with stolen credit card. it's very painful moment that u r saying that I am thief.U have ve to prove here only at what amount I deposited with stolen credit card.

For more than 2 months, my account has been locked under the name of ‘verification’. I have already completed 3–4 different types of verification and submitted every single document they requested, including ID, address, and even transaction proofs. Still, my account remains blocked.Every time I submit one document, they come back with a demand for another. This endless cycle has caused me stress, frustration, and harassment. It feels like they are intentionally delaying the process instead of respecting their users.This is completely unfair and unacceptable. I strongly warn new users to be aware of this kind of treatment before trusting this platform.

This casino has been holding my money for 10 days and is demanding address verification. If a person has no utility bills in their name but provides an official government document as proof, and the casino still rejects it, then this is simply the casino seizing the player’s money.When I registered

This casino has been holding my money for 10 days and is demanding address verification. If a person has no utility bills in their name but provides an official government document as proof, and the casino still rejects it, then this is simply the casino seizing the player’s money.When I registered at the casino site, I never signed or accepted any rule stating that I must have utility bills in my name.During registration, the site only asked for an "address," not my permanent residence address. A few years ago, I wrote down where I was living at that time. In the casino rules, section 10.3 only mentions address verification. I can verify my current residence address. There is no law that requires me to verify an address where I lived years ago.ID 24937049

PIN-UP. UrgentMy PINUP ID is: 25457541I kindly ask you to carefully review my bank statement along with the payment receipt for my recent card-to-card transaction. If you check the card ending with 5735, you will see that 400 AZN was received on the date shown on the receipt.I appreciate your attention and look forward to your confirmation.Please note that the statement which i provide is correct. I asked to my bank. My bank says that, some transactions verifies the next day or some hours later. As you see my card to card action was on 25.08.2025 and my statement shows that transaction on 26.08.2025 with the same action same bank card same sum. If you check my banks statement you will see that action definitely. Here is my bank reply me:Dear Customer,The receipt shown in the Birbank application is official. The fact that it appears in the statement on the following day is related to the confirmation of transactions through the system.Your payment was executed on 25.08.2025 at 20:08 to 5310***5735 by RRN 18574452573 ; however, the confirmation through the system was carried out on the next day.If you check my last bank statement which i provide you you will see the same 400AZN transfered to the card you provide me 5310 1810 5010 5735Please present me available e-mail and i will send the all files which shows that my 400AZN success transfer.Transaction number is RRN18574452573Please just check with your bank and you will see that you get this 400AZN amount . You just check that in your Yelobank card with code RRN 18574452573I asked to my bank about this action. They submitted me transaction number RRN 18574452573That was 400AZN cardtocard to your YeloBank card with number 5310 1810 5010 5735You can check it with your bank and you will see that you get 400AZN to your balance from my card ending with ...0385. what an else must i do to get my funds to my balance?

I tried this casino for myself. Well, what can I say - problems with withdrawal and support. There are cases of delays in payments, money may not arrive on the account for a long time. My requests for withdrawal of funds were processed extremely slowly, and contacting the support service did not giv

I tried this casino for myself. Well, what can I say - problems with withdrawal and support. There are cases of delays in payments, money may not arrive on the account for a long time. My requests for withdrawal of funds were processed extremely slowly, and contacting the support service did not give any results. Many bonuses turned out to be useless, since they are almost impossible to win back due to inflated conditions.

PIN-UP. UrgentMy PINUP ID is: 25457541I kindly ask you to carefully review my bank statement along with the payment receipt for my recent card-to-card transaction. If you check the card ending with 5735, you will see that 400 AZN was received on the date shown on the receipt.I appreciate your attent

Hello,I have already provided all the correct information during the live verification process. I kindly request you to review my documents once again and unblock my account.If my account is successfully reinstated, I will gladly update my Trustpilot feedback and change my previous 1-star review to a positive 5-star review as a sign of appreciation for resolving the issue.I look forward to your prompt assistance.Thank you for your cooperation.Best regards,Al ImranAccount ID: 63774015

Every high rating is written by casino no doubt about this. They have the worst RTP and try asking for removal of account. They have ton of checklist. Most of the time support is bot. Pathetic site

I am deeply disappointed with Pin-Up’s treatment of my betting account (Username: opkhan), which was blocked while holding ৳11000. I have fully complied with their verification process, including three video call verifications, answering almost all questions correctly. Despite this, my account remains blocked without any clear explanation.If a site blocks your account without proper reason or communication, it shows the platform is unreliable and potentially a scam. This lack of transparency and fairness is unacceptable. I expect either immediate reinstatement of my account or the full release of my balance. If this issue is not resolved promptly, I will escalate it to consumer protection authorities.All my friends, please stay away from this site.Also, how is it possible that a site with such poor treatment has an average rating on Trustpilot? I question the integrity of the reviews and the platform itself.Account I’d 63774015

Very bad platform not help for customer for master level arrange for no deposit fs and bonus (VIP Member ) I am not satisfied VIP MANAGER KARAN

PIN-UP froze winning round in PG Soft slot “Leprechaun Riches”, refused to respondOn June 29, 2025, I was playing Leprechaun Riches by PG Soft on the PIN-UP platform. The round suddenly froze with a visible x32,000 win configuration. Since that moment:– The round remained frozen for over 2 weeks– I submitted 3 tickets (#276528, #279735, #280005)– I contacted PG Soft, Curaçao eGaming, and MGA– I notified PIN-UP’s content partners: EveryMatrix, Slotegrator, SoftGamingsNo one resolved the issue. My account is still blocked from accessing the game.All screenshots, video recordings, and correspondence are saved in a public archive.I’m now warning others: this operator doesn’t respond even when you escalate properly.Full archive (screenshots, recordings, tickets, correspondence) available upon request.Player ID: 24660226Hello. Your response is misleading and does not reflect the actual issue.This is not about the round with a 12,200 KZT payout. The problem concerns a completely different game session in Leprechaun Riches by PG Soft, frozen since June 29, 2025, showing a clear x32,000 win configuration. Access to this session is blocked only from my account and remains unresolved. This has been documented through screenshots, support tickets, and failed access attempts.You have not provided any technical report, transparent resolution, or clear statement addressing the real issue.Public disclosure of the case is ongoing, including formal complaints submitted to AskGamblers, Curaçao eGaming, and MGA. If you are willing to resolve this matter fairly, please reach out to me directly.Player ID: 24660226Update — Response to PIN-UP’s comment (July 2025):The round was not resolved on July 3 as you claim. I accessed it again on July 7 and July 13, with increasing win amounts — up to 18,200 KZT, while the session remained incomplete.Your statement is misleading, and no technical report or breakdown has been provided. Access to the session was later blocked.The case remains unresolved and has been formally submitted to AskGamblers, Curaçao eGaming, and MGA. I remain open to fair resolution.

Account ID: 52402032I am extremely disappointed and shocked by the actions taken by your platform. I have been falsely accused of fraudulent activity, without any proof, even though I acted entirely based on the guidance provided by your own support team. Before making any transactions, I explicitly asked whether deposits via UPI and withdrawals via crypto were allowed. Your support team confirmed this was acceptable and even encouraged me to proceed. I acted in good faith and within the terms as explained to me.Now, after making a deposit and attempting to withdraw my funds, you have permanently banned my account under vague and unproven claims of "document editing" or "fraudulent activity." I deny all such accusations and declare that all documents submitted were genuine and unaltered. No stolen cards, chargebacks, or illegal activities were ever involved on my part.If your team believes otherwise, I demand you provide full proof of these so-called "edited documents" or fraudulent actions. Vague statements and one-sided decisions without evidence are not acceptable in a financial platform that handles users’ real money.Furthermore, your actions could amount to financial misconduct, and I am now preparing to file formal complaints with the following:Consumer Protection Authorities in my countryCybercrime division, since false accusations involving money fall under online fraud investigationsGaming and Licensing Authorities, depending on the region your platform is licensed underTrustpilot, and other public review platforms, where I will continue to raise awareness so others don’t fall victimPlease be aware that blocking my funds after encouraging a deposit — especially under false pretenses — may be considered unlawful enrichment, and can be pursued legally if not resolved.I am giving you one final opportunity to re-evaluate my account fairly and transparently. If my funds are not released and this matter is not resolved immediately, I will escalate this through every legal, public, and regulatory channel available. I am collecting all chat records, screenshots, and support conversations as evidence.Your platform is responsible for every financial and reputational consequence of this false action.

Account ID: 52402032I am extremely disappointed and shocked by the actions taken by your platform. I have been falsely accused of fraudulent activity, without any proof, even though I acted entirely based on the guidance provided by your own support team. Before making any transactions, I explicitly

🛑 Official Demand for Refund and Independent InvestigationAs a harmed player, I accuse Pin‑Up Casino of deliberate fraud. Every action taken by the casino points to an intentional effort to mislead me, restrict fair gameplay, and conceal technical manipulations that resulted in significant financial losses.❗ My Demands to Pin-Up Casino:1. Full refund of all my deposits made before and after the technical failure on May 23, 2025, because:the game took place under unfair, secretly altered conditions;RTP was likely reduced without any notification;tournament rules were violated by suddenly limiting my number of spins;a technical failure occurred, disguised as “maintenance,” while the game continued running in the background, as proven by video evidence.🎯 This was not a mistake — it was a fraudulent scheme.And most concerning — the casino does not even try to hide it, providing contradictory, false, and evasive responses.🧩 My Demands to the Provider — Pragmatic Play:I officially request that Pragmatic Play immediately launch an independent technical investigation:Who initiated the technical interruption at 09:15 (UTC+5) on May 23, 2025, during an active round in Gates of Olympus Super Scatter?Was RTP changed during my game session without my knowledge or consent?Why was my account limited in the number of tournament spins, in a competition organized by Pragmatic Play itself?📂 Required Technical Documentation:Full RTP and configuration logs during the time of the incident;Tournament participation history including all applied restrictions;Activity logs of my account on May 23, 2025;Technical explanation of how the “maintenance screen” was triggered while reels continued spinning and sounds were still playing.⚠️ Why This MattersWhat happened to me can happen to other players. Without transparency and oversight, these schemes will repeat.📣 I demand public clarification from Pragmatic Play and Pin-Up Casino in order to:expose the scheme of hidden RTP reduction;prevent the deliberate limitation of players in tournaments;stop the concealment of technical interventions during real-money gameplay.

Thank you for your generic reply, but it does not resolve the issue at all.The Max Win x26.7K shown in my profile is false. I have never received a payout of that size, and you have provided no proof to support its legitimacy.Your support team has failed to explain:when and where this win supposedly occurred,on which game or slot,what the stake and payout amount were,and has not provided any logs, screenshots, or supporting data.If you cannot verify this Max Win, then you are publishing false information and misleading your players.This raises serious concerns about the transparency and trustworthiness of your platform.I reserve the right to escalate this issue and publish this complaint across all major review platforms.

This is a casino where i use to play alot but since last 3 months it works in a way i feel fishy and scam.No withdrawals are recieved on time.I made 20000 withdrawal more than 10 time it cancelled back n addedback only.Astropay withdrawal is not working since last 3 nonths.They will make you compulsory go with withdrawal option they have( though there are less options)A big NO to pinup casino.Dont use this platform as it will never give you successful withdrawal.

Worst scam casino ever in the world of online ganing.I share my experience being a VIP member at this casino.I withdrawan 250000 on 1st march 2025,They divided the amount into 3 parts without my concern,One part of 83333 was recieved same day to bank, second part of 83334 was cancelled instantly and added back( means they wont let you withdraw funds) And third part if 83333 has been given a fake utr number which id even after 35 days not recieved in my bank.Now the scam happen,Each and everytime you connect to chat support, they answer differently for the same issue(they call a TICKET).I recieved 3 answers from chat support for amount,1) the funds have been successfully transffered in your bank,2) the funds have been added back to pinup gaming3) the payment is pending with the processor.Lol.Even after 35 days they have not given my third part of withdrawal.And they keep asking me bank proofs again and again( eventually same proofs after every 2 to 3 days) just to waste time and harass you the best way they can do.A vip player is being harassed and tortureed lime this for 35 days, imaging what can happen to non vips and normal players.I would like to attach all the evidences with screenshots but trustpilot dont allow me to do so.I would like to request every player that the pinup nowadays is a big scam and if you love your money, just avoid this casino as they are doing scam with all the players on withdrawal side.

DONOT USE THIS PINUP CASINO....This pinup casino is not giving withdrawal money whenever you win the amount. It says 24hrs time but hold the money for speculated amount of time and then return it to your balance. and you never get your withdrawals... I am facing this issue since more then a month now. I have taken the withdrawal more then 20 times but never getting my money in my account. This PINUP CASINO is total fraud and scamming casino.