N1 — player complaint #64087, 2020-02-18: withheld payouts
N1: a player complaint filed on 2020-02-18, about withheld payouts, status — rejected. Published on CasinoReviews. One of 153 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
hello I got 60 free spins starburst at N1 without deposit. I won 135 € with it and the wager was 50x about 6500 €. I did this in compliance with the bonus conditions. Then I played up to about € 32,000. Ultimately € 29,000 remained. The next day I wanted to make the payment. N1 confiscated all winnings stating that I had multiple accounts under the same IP address. It's just not true. I played most of the time on my cellphone and partly in the mobile network on the go. but never used a double account. It's about € 30,000 and N1 doesn't respond to me. I do not know how I can help myself because the allegations simply do not apply. I live in a single house. Nobody in this house (only my wife children and I live here) played except me. Nobody except me has an account. N1 does not send me any evidence to substantiate their suspicions. Please help me since I have seen at gamblejoe and CasinoGuru that N1 often gives these reasons for confiscation. Excuse me for my bad English I am from Germany.
