JackpotCity— player complaints: 44 in English

They are happy to take ur money, esp when u withdraw, they pay u less than the amount u withdrew

Played this casino on a Saturday and put in $200. Played Legendary Outlaws and oh yeah SILVER broke which is the second best one to get….so I thought. Betting $2 a spin and literally won $30 on this game. Very poor RTP rate. Consider playing elsewhere.

They need to improve the money payout because the amount of money I’ve put in and haven’t won anything is actually bullshit

I can't help but feel a bit skeptical when I play a game of dice, basically a 50/50 chance or it's supposed to be, and I lose 12 times in a row... A crooked, sketchy site, don't waste your money!

Nothing but funds vanishing. That was s fast loss of $200 with $2 wagers at a time. The game rarely provided any winnings, so the entertainment value was non-existent. Maybe I’ll return after my 3 month break.

I had to wait 48hours pending then wait another 3-7 days to clear into my bank account. Also i thought my withdrawal was $650.

Stupid thing saying that my account details are stupid wrong get lost

The bonus money isn’t worth it. I couldn’t withdraw my winnings because of the bonus requirements. Make sure you read the terms carefully before accepting a bonus. I wouldn’t recommend it.

Been 7 business days of trying to verify my account to have my withdrawal processed. Sent over 25 emails with the documents requested and their chat and service reps are saying not a single email has been recieved. Copied in complaints email and got a response saying they would forward to the correct team. No reply since then. Got an automated email this afternoon saying if no documents recieved they’ll close the account. No option to upload the documents on the site as it says “I’m all set”. Not replying, not providing details and their chat is useless. The $950 isn’t in my account, they’re not going to verify the account to continue with the withdrawal Disputed amount: 950NZ$ Casino: Jackpot City Case #: 4217

My withdrawal via intrac e- transfer has been processing for 2 weeks now. Disputed amount: 100C$ Casino: Jackpot City Case #: 4477

Never got a feature after countless deposits horrific game never pays out

Hi everyone,<br> I am writing to share my experience regarding an in-game tournament held by Jackpot City Casino (Super Group, licensed by KGC). I have a complete record of very many emails, technical screenshots, and video evidence to back up every claim below.<br> <br> <br> <b>1. Game Data Manipulation and Admitted Failure</b><br> <br> During an in-game tournament, Jackpot City systematically failed to credit my account with the correct points and manipulated the completion dates of my finished games.<br> I detected a consistent daily shortage of approximately 1,500 points and kept strict logs. Furthermore, the casino altered my game completion history. I had taken a screenshot the exact moment the system confirmed 100% mission completion for a specific game. A few days later, the dashboard was changed to show the game as incomplete with a shifted, later completion date.<br> When I provided the initial proof, customer support deflected for dozens of emails, claiming they did not understand the issue and that the screenshot quality (originally a video still) was too low to verify. Once I provided high-quality, clear screenshots documenting the data before and after the alteration, they could no longer deny the manipulation. They attempted to excuse it by claiming I needed to perform "one more spin" despite the system previously confirming completion. The casino only officially admitted to the "system error" after the Kahnawake Gaming Commission (KGC) intervened.<br> <br> <b>2. Disputed Standings and Regulator Bias</b><br> <br> Following the KGC intervention, Jackpot City credited the missing points retrospectively but claimed that even with the adjustment, I only qualified for 3rd place. They offered the corresponding 3rd place prize of $5,000 CAD in bonus credits.<br> Because the maximum daily points were strictly capped, it was mathematically clear that without their real-time data alterations and daily point shortages, I would have maintained my initial 1st place standing and won the $15,000 CAD Grand Prize. I refused the 3rd place offer and officially requested the KGC to audit the final standings.<br> The KGC flatly refused to investigate or run an audit. Instead, they closed the case and sent me an email explicitly stating, "We trust the operator." Armed with this statement from the commission, Jackpot City immediately closed the case from their end as well and instructed me to cease further contact.<br> <br> <b>3. Data Privacy Concerns and Direct Timeline Correlation</b><br> <br> Immediately after my initial complaints to customer support, the phone number and email address registered to my account were subjected to a severe influx of unsolicited spam and harassment calls (4 to 5 calls daily, alongside a few casino advertisements and hundreds of spam email registrations). This campaign intensified in direct proportion to my escalation of the dispute.<br> While I cannot technically trace the origin of these spoofed calls, the circumstantial evidence is undeniable. When I officially raised concerns about this sudden, targeted data exposure, Jackpot City support deflected the issue by simply referring to their standard Privacy Policy, failing to address the security breach.<br> The telephone harassment campaign stopped instantly on the exact day I walked into a Canadian police station to seek assistance regarding this harassment. Even though the police advised they could not file a formal charge for this type of offshore issue, the calls ceased immediately after my visit. However, the damage to my digital privacy is permanent: to this day, I still receive 6 to 10 unsolicited casino spam emails every single day on the account registered with Jackpot City, proving my data was leaked to third-party databases.<br> <br> <b>Conclusion</b><br> <br> Jackpot City acknowledged a failure in their tournament software but used a retrospective calculation to avoid paying the rightful 1st place prize, while the KGC openly protected them. Furthermore, the fact that targeted telephone harassment began alongside my complaints and ceased only when I escalated the matter to the police raises severe data privacy concerns.<br> Due to the clear software manipulation and the severe distress caused by the 4-month harassment campaign, I have officially demanded from the casino both the full $15,000 CAD Grand Prize and proper compensation for the gross violations of my data privacy.<br> I am fully prepared to submit my entire paper trail, call logs, and video evidence upon request

Opened an account, deposited €10, no money credited to my account, nobody answering chat. I'm pretty sure this is a scam.

I’ve been trying to withdraw my funds from Jackpot City for over 20 days. I submitted all required verification documents, including my government-issued ID, and a checking account statement that shows the four deposits I made into the casino. My bank does not issue debit card statements, only monthly account statements that include card transactions. I’ve explained this multiple times, yet Jackpot City refuses to process my withdrawal and continues asking for a document my bank cannot provide. Their support has become unresponsive, and my withdrawal remains pending. I’ve also submitted a complaint to the Kahnawake Gaming Commission with no response so far. I’m requesting ThePOGG to step in and help mediate the situation and get my withdrawal released.

I registered for an account with Jackpot City Casino on November 24th. Initially, I played baccarat and slot machines after depositing 2000 CAD. Unfortunately, I didn't win any money at first. Later, I made another deposit of 2000 CAD and continued playing for 7 hours. I started with baccarat and managed to win around 4000 CAD, bringing my account balance to approximately 8000 CAD. I attempted to withdraw some of my winnings since I had won a bit and planned to continue playing another day. However, when I tried to withdraw, I was informed that I needed to continue betting 280,000 CAD before I could make a withdrawal. This was stated as a casino rule, and I reluctantly accepted it. I continued playing slot machines for a long time and placed bets well above the requirement. Later, I switched back to baccarat and had some luck, increasing my account balance to 16,053 CAD. It was quite late in my local time, so I decided to make two separate withdrawals of 16,000 CAD and 53 CAD. The next day, I received a request from customer support to provide proof of my personal account information, which I promptly submitted. Then, the following day, I received another email requesting additional information, which I also provided. When I inquired with their customer service on the fifth day, they mentioned that the identity verification had been completed, and they would arrange the payment for the upcoming Monday. However, today, on December 4th, 2023, when I inquired with them again, they stated that my withdrawal was still under review and that they would contact me as soon as there were further updates. To my shock, I just received an email stating that my account has been closed. This has left me feeling frustrated and deceived. I hope that this platform can assist me in resolving this situation.

I made a deposit VIA email transfer for $500, the money never made it to my online account. I sent them bank proof money sent from chequeing account, email transfer history showing the email was sent and ACCEPTED, contacted the proccessor Paybilt who confirmed they got the money and sent it to jackpotcity, I gave them the CA # a 100 times. Every day it is something else, paybilt confirmed they got the money and sent the money to jackpotcity, they also reached out to jackpotcity regarding this and are not getting any where. This has been going on for a week. I been on the phone to the bank and countless hours online getting the same run around over and over from jackpot city. I have jumped thru hoops for them and every day they are wanting something else or have another story, now I have to wait till next week.

Hi Pogg On 10 june I deposited $40can using a prepaid credit card and won i made a withdrawal request for total of 10,300can ..I have played at this casino alot and have won a few times so was awaiting my money going into my acct as thats the way i previously recieved my winnings, it didnt come so i got ahold of them through live chat and they said i had to prove the deposit !!!! They never asked for this before ! I mean i play there many times a week and never heard this regarding prepaid cards which are like cash !! I dont have the card anymore but what the heck its a prepaid card ? Can u help me get my winnings ?? As it is a large amount and really needed .. Thanks.for your kind consideration

I was up to over $13,000, went and cashed it out "sprox $5300" was "bonus" funds which you cant cash out, allowing me to cash out $8100. IF you reverse the full amount, the bonus funds are reversed back into your account as well, in my case I did NOT get my bonus funds back, therefor thinking there was a glitch in the system, I cashed back out my $8100 to see if my bonus funds would be re added and they werent, so I bought back in for $300 to play NOT wanting touch the cashout in hopes that it would correct itself. I recieved my $8100 cashout today. I went to support to inquire about my $5300, they are telling me because I rebought in now I will not get my $5300. How is that fair if their system glitches I should NOT have to take a $5000 LOSS, what a scam!! I think they should put my $5000 back into my account, [EDIT]

I legitimately won €3,803.75 from a €400 deposit in which I received a €400 bonus on Jackpot City. I withdrew my funds and uploaded my documents inside my account. After chasing up my withdrawal on live chat on 5th September I was told my withdrawal was cancelled due to an ‘internal system issue’. The following day I was emailed and told that my account was closed ‘under management discretion’ and that my ‘funds will not be withdrawable’. This came completely out of the blue, I did nothing wrong, broke none of their terms and I sent the requested documents in good time. I asked for an explanation and was just told my account was closed under management decision and that I should refer to 10.17 of their terms and conditions. They literally covered every eventuality under this term. Except I haven’t broken any of them. This is absolutely absurd that they would accuse me of breaking such a term and not to tell me which one I have supposedly broken.

Hi there I'm wondering why baytree had taken 521$ out of my account? As I had a problem back in December when i accidently deposited 521 into my jackpot city casino account now it's Feburary 11th there has been a withdrawal of 521 again from my account?!