JackpotCity— player complaints: 44 in English

I deposited 2500 euro to Jackpotcity on 12 May 2021. I played table games and won 300. I ordered 2800, but still don't receive it. They offered me 3000 euro if I send them my income documents. It looks very suspicious. So, I ignored it. They keeping my 2800 euro.

Hi. did not understand at all what happened. I made two deposits, sent the documents needed. requested a withdrawal, did not withdraw for more than a month. In the chat they wrote "I'm sorry, I'm sorry, please wait." waited and a letter came Please note that your account has been closed as per management’s discretion and your winnings have been confiscated in line with our terms and conditions. 1.2 Your Warranties 1.2.1.9 participate at the Casino on an individual basis and for personal entertainment only (that is, Not in a professional sense or in concert with other Player(s) as part of a club, group, etc.) 10.17 Termination of Account The Casino reserves the right to cancel the Your account for any reason whatsoever at any time without notice to You. Any balance in the Your account at the time of such cancellation will be credited to Your credit card and/or sent to the You by cheque. However, the Casino reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in a casino account in any of the following circumstances: viii. If You have not played at the Casino on an individual basis for personal entertainment only (that is, you have played in a professional sense or in concert with other Player(s) as part of a club, group, etc.) what? I made two small deposits to explore the casino, to test it. what kind of professionalism? what club? what are they talking about? absurd Please help me figure it out.

Hi my cards and some of my details have been used to create accounts and they have spent about 300 dollers I would like to know how I would get this back

Back on January 25th of this year of 2021 I had won a jackpot of $5000 dollars Canadian on the slot game Lara Croft Temples and Tombs and I have all and every ounce of proof proving my case and yet they still refuse to release my winnings into my bank account. I've been told not once but 4 times from the beginning of February till June which is now that I was and then wasn't receiving my rightfully owed. winnings these conversations took place thru the live chat personnel which i also have screenshots of Please could u take a look at my case and help me once and for all to resolve this matter. Thank u for ur time sorry for the long description lol. Hopefully we get in touch soon. Take care.

  On Sunday feb 14 I opened an account and deposited 2000$. I played for many hours and was having some great wins when suddenly I’m booted off. I contact support and they informed me I had a closed account with a sister casino so they blocked me from this casino. The chat person told me I would be refunded my deposits. A few days to by, I hear nothing. I contacted them again, this time I’m told they have to review my account. And I won’t be getting refunded. The next day I contact them again. This time they tell me I’m getting my 1002$ withdrawal request. I ask about the other 850$ that was still in my account. I was told they were initiated a manual withdrawal for me. The next day I get a notification of 602$ withdrawal. I contact them again, this time they tell me I only am getting 600 becusse of a echeck not clearing, yet I didn’t use echecks to deposit. I used interact and all deposits went through. They tell me they will look into it. Now a week later, I hear nothing. Nothing about the remaining 850$. I feel they are doing anything to avoid payment or refund. I am demanding a refund of my deposits minus the 600 I did receive.  

Money been taking out of my bank dont know were js says bayton ltd 3 and amount taken

Jackpotcity casino are accusing me on violating the bonus terms. I didnt violate those terms and they didnt even inform me about that before I went to ask it from live chat. Live chat said that they will refund only the money that was deposited. [EDIT]

A TOTAL OF 408 NZ DOLLARS UNAUTHORISED FROM SOMEONE ELSES CASINO ACCOUNT HAS TAKEN MY MONEY I DO NOT KNOW WHICH CASINO WAS USED / I HAVE BLOCKED AND PENDING FRAUD INVESTIGATION AND URGENTLY NEED TO CONTACT THE MANAGER OF BAYTON IN REGARDS TO UNAUTHORIZED TRASACTIONS YOU CAN ALSO CALL ME ON [EDIT]

Good afternoon. I ask you to consider my complaint about the jackpotcity casino that blocked my account without explanation. I registered at this casino, verified my account with relevant documents. moreover, they paid me my first win of $ 1285 Canadian dollars when I won for the second time in a row 2200 they blocked my account. Please help me figure this out.

On May 05 2019 I deposited $20 CAD onto my account on Jackpot City, using CitadelDirect payment method. On May 09 2019 I cashed out $1000 CAD winnings. From May 09-May 13, I submitted all my proof of ID, and proof of address documents, and was emailing a representative from the Operations Department back and forth during this time. Eventually all of my documents were approved, and on May 13 I received an email stating, "The funds will be released today, Once paid, it usually takes 3-7 working days to reflect". This is now EIGHT days after the original deposit was made. On the 7th working day, (the 24th of May) I logged into my account, and chatted in to the representative via Live Chat and was told that my winnings have been confiscated due to the fact that my ORIGINAL $20 deposit didn't clear. Which isn't true, I have sent them my banking to show them that the moneys came out of my account, cleared on the 6th of May, and they are telling me that isn't good enough, fighting me at every turn, just trying to come up with any reason to not pay me. I also looked on my statements for my deposits, and the $20 deposit is listed as "approved transactions" even! I need this money. Please Help.

I would like to lodge a formal complaint against the online casino “Jackpot City”, operated under Belle Rock Entertainment. I accepted I had a gambling problem at the beginning of this year, and requested that Jackpot City remove my account. They did so accordingly. Once I thought I was out of the grips of this addiction, I (stupidly) decided to create a new Jackpot City account. I used the exact same (accurate) credentials, and was able to play for weeks and weeks. Until- I won $600 and requested it to be withdrawn. Jackpot City then locked my account and said that because I asked for my old account to be removed, they will remove this one too. When I asked them why they didn’t ban it as soon as they saw I started spending money/made a new account, I was given no answer. I asked multiple times on their “live chat”. I pointed out that it’s very strange to allow someone who admitted they were a problem gambler, to play for weeks, until they win something, and then lock their account. Attached are screenshots of my conversation with their help desk, you can see me once again asking the same question, and being responded to with: “have you tried our progressive jackpot?” When I had clearly stated I am a problem gambler. Thankfully now I have put un-removeable VPN’s in place on my computer and cellphone so there is absolutely no way I can online gamble anymore, which is the only thing that used to do it for me (ie. I do not go to pokies, scratchies etc). I have been clean since this incident. I have done further research into this company and have seen they have done very similar things to other people. I would like my money back that I spent on their website because they shouldn’t have accepted it in the first place. They are vultures and I would like if not my money back, an explanation and apology from these people. I am lucky that I have now gotten out of the grips of this addiction and am financially stable again, with no desire to gamble. Please keep this email confidential apart from notifying the necessary people, as I am very secretive and ashamed of my past problem gambling. Kindest regards and many thanks

On the 04/03/2019 money was taken out of my Debit card #2917 without my permission. I have a statement from my back giving me the details of the transaction they go as followed, Bayton Ltd 2234_3 15 $15.00 Bayton Ltd 2234_3 15 $10.00 Bayton Ltd 2234_3 15 $10.00. Could you please let me know where those deposit have gone too. I have also emailed a copy of my bank statement also on the 05/03/2019.

I won massive amounts of money at jackpotcity I lost massive amounts of money at jackpotcity I had three separate withdrawals go past the pending point to where I could not reverse withdrawal them for a total of $385,000 Jackpot City he has paid me $157,000 and they're telling me that they have paid me in full that they don't owe me any more money When you go to the banking part they have no reference to my original withdrawals whatsoever all's you can find is the statements for the random amounts that they deposited into my accounts with the random dates that they were deposited when I first inquired about the money that was owed to me I was told that that they already gave me $157,000 and isn't that a lot of money I replied yes it is a lot of money but it still doesn't mean you don't owe me the rest I would surely disconnected from that conversation when you check the the histories of the different games that I played this one game in particular called Frontium there records show that I was never over $50,000 at any given time playing that game when I have screenshots mother other people do of me winning upwards of $385,000 and then losing $265,000 but yet now that existed apparently according to the records so yeah I guess my complaints just ring up his they owe me money if they're telling me that they paid me in full then where am I original withdrawals the saying 157000 withdrew $157,000 and they can't do that because it doesn't exist because they owe me $385,000 proof that

I had a winnings of cad$2700 they just send me cad$410 then they said they deduct cad$40 to pay derived deposit i made thru instadebit then when i ask when am i gonna receive the remaining cad$2250 they said it was void because it was acxumulated thru free spin and loyalty without deposit.when i told i did not use their my loyalty and never won on their free spin their statement change.they told me that my winnings is confiscated due to derive deposit i made with instadebit.i told them my instadebit account was blocked since january 4 2019 i use paysafe as deposit method when i gad the winnings onjanuary 5th.2019 but they insist that it was from instadebit deposit when i had the winnings and the amount confiscated will use to pay the unsettled amount from derived deposit which only amounting to cad$20.is it fair?when i ask them to send me documents proving their statement and decision to confiscate my winnings because telling it was from derived deposit.they cannot provide document that can support their claim.they just sending me email of 3 deposit transaction i made using instadebit which is not containing any basis that can prove their claim.hope you can help me with this issue.i have been lost a lot but i never complain because it is my own will.but when i won for the first time this is just what they gonna do.more power and godbless your agency.

I have noticed unauthorised amounts of $10.00 at a time being removed from my authorised Debit Visa Card that is registered on Jackpot City Casino and Ruby Fortune. The withdrawls say Bayton. Particularly on 10 Dec 2018 there were 9 x $10.00 transactions. I did not play on any casino on that day as I was traveling. I have since gone through my transactions and have noticed that there have been a number of other occasions where I have made a deposit and a second deposit is taken by Bayton over the past 2 - 3 Months. Around 26 October I used the online help with Jackpot City Casino as I had problems with my card. The support person asked for my three digit security number on the back of my card which I thought was unusual. This is not the first time I have had this problem with Jackpot City Casino. The same issue occurred back in late 2016 - early 2017. This was sortedout by my Bank ANZ. I have contacted the online support and have had a number of emails. The withdrawls I am disputing do not show on my any account I have that use Bayton and my dispute has not been resolved, there are communication barriers and no follow ups Kind Regards [EDIT]

I was never a gambler before, bit since my 2 car accidents, which leave me with two head trauma ´s, i have spend ridiculous amount of money there and their partners site. In may 2018 after a big losses i told them i was going to hang myself, they closed my account to reopen it and give me more bonus couples days later. After they re opened my account, i lost about 15k$. No body ever called home to see if it was ok or nothing. Some nights i was reaching deposit limits, but their staff always found a way to deposit even if i broke the limit. Im not a rich dude. I had big car accidents that left me invalid for all my life. That money was all I had. I believe my account shouldn't have been re-open after my suicide remarks, and i believe they didn't act in a good manager way by not verifying by phone after many big deposit the same night. And now i can see by reading here that even if i would have won, they would have not pay me because they are unfair!

Good Day: The attachments I would like to send you will construct a history of e-mails between myself and Customer Support for Bayton (Jackpot City Casino). They are in chronological order and are hi-lighted for your convenience. I have been attempting to get back $2,240 CDN since mid December 2017. In the e-mails, you will notice that they claim (14Dec17)they could not refund to my MasterCard and requested my bank account information. They claim (2Mar18) that the refund took place on 18Dec17.I supplied banking and credit card statements proving the funds were never received. On 18Jun18 they claim that my MasterCard was refunded. On 27Jun18 they claim they were having difficulty paying back to my MasterCard. On 27Aug18 they state they cannot locate a withdrawal on my account. On 4Sep18 they requested additional Bank Statements. On 17Sep18 they state that a refund was made on 11Sep18. On that same day they state that a deposit was made to my bank account on 12Sep18. On 24Sep18 they claim they have feedback from my bank that the refund/withdrawal was successful. They have ignored repeated requests to provide me with a receipt of the transactions they claim to have made or with any sort of correspondence from my bank they claim to have received. I have sent through both my MasterCard and bank statements to them on repeated occassions proving that no refund was ever received in either of my accounts. I hope you will see from the e-mails I have attached that their Support and Operations Teams are at best disfunctional given the conflicting statements and dates throughout this entire ordeal. For my own security, I have not included my bank or credit card statements in this e-mail at this time, but will be happy to do so should you require them. I would sincerely appreciate any help you can provide in getting this matter settled and resolved. Yours truly, [EDIT] Username: [EDIT]

First, I've never gambled online before and thought I would try it out as I understand it is a fairly new thing in Canada and felt it would be safe. I put $100 in the account with my credit and it was instantly matched by the casino, which at the time I thought was pretty cool. Since then, I have been called everyday by the casino offering me different incentives to play again. I have repeatedly requested to be taken off of their call lists, I was told I had to go online and change my preferences. I went to the site and cannot find anywhere where I can stop them from calling me. So, I went to online chat and explained what my issue was. The online chat agent told me that they would be changing the preferences for me. That was last week sometime. I am STILL receiving calls from 1-613-656-6553 which says it is an Ottawa phone number. At the very least I hope you can make them stop calling me.

Hello ive got a complaint over what i think is unfair gameplay, I had sent the casino an email earlier this week about how its slot machine had paid.They sent back email informing about betting.I kinda kept track of spin v win/loss.I spun 100 times out of those 24 spins won something 76 did not pay anything.I also kept track of spins between bonuses ispun 224times hit bonus got .85cents had 26 free spins at 5 times multiplier. I let it go and on sat march 3rd 2018 i deposited 11.50 and believe that i stood zero chance of winning. Heres why. started play at 6pm and at 9:32pm it was gone,i was playing break the bank again.I was betting 9lines 1cent/line got the bonus that has 5times multiplier got .25 cents (I got 9 more bonuses) 2 bonus/ 5 lines got 0 the 3rd bonus 3lines won .50cents the rest are 9lines/1cent per line this is what i won 3.20/ 2.00/ .85cents/ 1.60/ 4.05 /4.60 / the last one .72 in the bonus any vault that shows on reels gives extra spins. 15 free to start got ten vaults, 25spins with 5 times multiplier. i was shocked .72 cents! within the whole game play, my biggest hit in one spin was $3.75.I also only got 5 of a kind twice witch was 10s for .50cents and Js for .50cents.I know i played for 3 and1/2 hours but ive never seen the game do this, it was just like earlier in the week. The casinos email talked about my betting but i wasnt betting crazy numbers like $5 or$10 per spin but the most .90 cents per spin. Saturday i never bet more than nine cents per spin. I not sure what can be done, if anything. im not being bitter about the money i could care less about that. im just dont believe i was treated fair. Im not asking the casino for anything but my concerns were not addressed by them. I refuse to take bonuses because their playthrogh is 70times the bonus amount $100 bonus money have to spin $7000 worth. thats just ridiculous but at least that something i can control. The gameplay both these times were unfair. im not accusing casino of anything but those were not fair. 72cents over 25 spins 5 times multiplier and only 2 five of kind. without these things showing in game there is no chance to ever win. Theres probably nothing that can be done since i cant see them handing over anything that shows unfair gameplay. Thanks

hi there I had some money stolen from my debit card and used here on your casino games .. I would appreciate that money put back into my account or some kind of information on the account that it was used on .. Please could someone who is able to help me please call me on [EDIT] that would be great . I have times ect on when it was made . The transaction was titled " Bayton LTD". Honestly i dont know the caison but contact me [EDIT]