InterCasino — player complaint #67339, 2013-02-03: withheld payouts
InterCasino: a player complaint filed on 2013-02-03, about withheld payouts, status — resolved. Published on CasinoReviews. One of 23 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
I played in the casino in June-August 2011, when Neteller had a promotion that they give you a percentage of each transaction made into a casino. I made large deposits and played it through, which does not go against any terms on their site. Intercasino without any warning decided to charge me for all their charges incurred from my deposits, which they claimed added to £12125, which they removed from my Ecash account.
They claimed they are entitled to make good on their losses, which makes no sense, as I played through with the deposit, and they have no term anywhere that says they will charge for depsoits and withdrawals.
Now to put the nail in the coffin, I have proof that they put in a claim to Neteller, and were refunded in full all their charges, however they are still refusing to payout the £12125, eventhough I did not break any terms and conditions, besides for the reason they took my money was to make good any losses, however they had no losses, as Neteller refunded them in full.
