Holy Luck Casino — player complaints: 5 in English

The player from Norway experienced issues with Holyluck, as his account was restricted and he could not log in after months of verification. Upon final approval, he requested that the restrictions be lifted so he could withdraw his winnings, but the casino claimed he had breached the terms, which he denied. He said he had played slots with an active deposit bonus that he completed, and the casino did not specify any concrete rule violation. We were unable to proceed because Holyluck had a long record of not responding to our attempts to resolve complaints. As a result, the complaint was closed as unresolved due to the casino’s lack of cooperation.The player from Norway experienced issues with Holyluck, as his account was restricted and he could not log in after months of verification. Upon final approval, he requested that the restrictions be lifted so he could withdraw his winnings, but the casino claimed he had breached the terms, which he denied. He said he had played slots with an active deposit bonus that he completed, and the casino did not specify any concrete rule violation. We were unable to proceed because Holyluck had a long record of not responding to our attempts to resolve complaints. As a result, the complaint was closed as unresolved due to the casino’s lack of cooperation. Written by SamuelCasino Analyst & Complaint Specialist Submitted: 27 Oct 2026 | Unresolved : 03 Nov 2026Automatic translation:

The player from Germany had been attempting to close his Holyluck account for two months, having completed the identity verification required. Despite multiple requests to close the account due to gambling problems, he faced pressure to keep it open and did not receive any responses to his emails, while the account remained active. We were unable to resolve the case because the casino had a long history of non-cooperation under our No Reaction Policy and did not engage with us. As a result, the complaint was closed as unresolved and the casino’s rating was negatively affected.The player from Germany had been attempting to close his Holyluck account for two months, having completed the identity verification required. Despite multiple requests to close the account due to gambling problems, he faced pressure to keep it open and did not receive any responses to his emails, while the account remained active. We were unable to resolve the case because the casino had a long history of non-cooperation under our No Reaction Policy and did not engage with us. As a result, the complaint was closed as unresolved and the casino’s rating was negatively affected. Written by KarlaCasino Analyst & Complaint Specialist Submitted: 19 Sep 2026 | Unresolved : 29 Sep 2026Automatic translation:

The player from Spain registered at Holyluck, completed the required document verification, and made deposits totaling €200, resulting in €360 in winnings. However, after attempting to withdraw, he received an email claiming he had violated account terms, which he denied, and he was seeking assistance to recover his deposit. He said he had only placed tennis sports bets, had not activated any bonus, and his account was blocked with his funds taken when he tried to cash out. After reviewing the available information, we closed the complaint because we did not have sufficient expertise to assess the casino’s investigation or determine whether the account closure was justified.The player from Spain registered at Holyluck, completed the required document verification, and made deposits totaling €200, resulting in €360 in winnings. However, after attempting to withdraw, he received an email claiming he had violated account terms, which he denied, and he was seeking assistance to recover his deposit. He said he had only placed tennis sports bets, had not activated any bonus, and his account was blocked with his funds taken when he tried to cash out. After reviewing the available information, we closed the complaint because we did not have sufficient expertise to assess the casino’s investigation or determine whether the account closure was justified. Written by KristinaComplaint Resolution Center Team Lead Submitted: 18 Sep 2026 | Closed : 22 Sep 2026Automatic translation:

The player from Germany requested assistance in closing his account due to gambling issues, as the casino ignored his closure request and continued to send promotional communications and calls. He said the casino replied to his closure emails but only suggested a time-out and then asked him to verify his account, even though he wanted permanent closure. We explained that KYC may still have been required when self-exclusion was requested on an unverified account. The complaint was then closed as unresolved because the casino had a long record of non-reaction and did not cooperate with us.The player from Germany requested assistance in closing his account due to gambling issues, as the casino ignored his closure request and continued to send promotional communications and calls. He said the casino replied to his closure emails but only suggested a time-out and then asked him to verify his account, even though he wanted permanent closure. We explained that KYC may still have been required when self-exclusion was requested on an unverified account. The complaint was then closed as unresolved because the casino had a long record of non-reaction and did not cooperate with us. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 12 Sep 2026 | Unresolved : 22 Sep 2026Automatic translation:

The player from Spain faces issues with the casino as they refuse to allow him to permanently self-exclude due to his gambling addiction. Despite multiple attempts to contact them through chat and email, he only receives generic responses without resolution.The player from Spain faces issues with the casino as they refuse to allow him to permanently self-exclude due to his gambling addiction. Despite multiple attempts to contact them through chat and email, he only receives generic responses without resolution. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 06 Aug 2026 Automatic translation: