Holy Luck Casino - Player's account closure request is delayed.
The player from Germany had been attempting to close his Holyluck account for two months, having completed the identity verification required. Despite multiple requests to close the account due to gambling problems, he faced pressure to keep it open and did not receive any responses to his emails, while the account remained active. We were unable to resolve the case because the casino had a long history of non-cooperation under our No Reaction Policy and did not engage with us. As a result, the complaint was closed as unresolved and the casino’s rating was negatively affected.The player from Germany had been attempting to close his Holyluck account for two months, having completed the identity verification required. Despite multiple requests to close the account due to gambling problems, he faced pressure to keep it open and did not receive any responses to his emails, while the account remained active. We were unable to resolve the case because the casino had a long history of non-cooperation under our No Reaction Policy and did not engage with us. As a result, the complaint was closed as unresolved and the casino’s rating was negatively affected. Written by KarlaCasino Analyst & Complaint Specialist Submitted: 19 Sep 2026 | Unresolved : 29 Sep 2026Automatic translation:
