Holy Luck Casino - Player wants account closure but casino ignores request.
The player from Germany requested assistance in closing his account due to gambling issues, as the casino ignored his closure request and continued to send promotional communications and calls. He said the casino replied to his closure emails but only suggested a time-out and then asked him to verify his account, even though he wanted permanent closure. We explained that KYC may still have been required when self-exclusion was requested on an unverified account. The complaint was then closed as unresolved because the casino had a long record of non-reaction and did not cooperate with us.The player from Germany requested assistance in closing his account due to gambling issues, as the casino ignored his closure request and continued to send promotional communications and calls. He said the casino replied to his closure emails but only suggested a time-out and then asked him to verify his account, even though he wanted permanent closure. We explained that KYC may still have been required when self-exclusion was requested on an unverified account. The complaint was then closed as unresolved because the casino had a long record of non-reaction and did not cooperate with us. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 12 Sep 2026 | Unresolved : 22 Sep 2026Automatic translation:
