Holy Luck Casino - Player's account is closed due to alleged violations.
The player from Spain registered at Holyluck, completed the required document verification, and made deposits totaling €200, resulting in €360 in winnings. However, after attempting to withdraw, he received an email claiming he had violated account terms, which he denied, and he was seeking assistance to recover his deposit. He said he had only placed tennis sports bets, had not activated any bonus, and his account was blocked with his funds taken when he tried to cash out. After reviewing the available information, we closed the complaint because we did not have sufficient expertise to assess the casino’s investigation or determine whether the account closure was justified.The player from Spain registered at Holyluck, completed the required document verification, and made deposits totaling €200, resulting in €360 in winnings. However, after attempting to withdraw, he received an email claiming he had violated account terms, which he denied, and he was seeking assistance to recover his deposit. He said he had only placed tennis sports bets, had not activated any bonus, and his account was blocked with his funds taken when he tried to cash out. After reviewing the available information, we closed the complaint because we did not have sufficient expertise to assess the casino’s investigation or determine whether the account closure was justified. Written by KristinaComplaint Resolution Center Team Lead Submitted: 18 Sep 2026 | Closed : 22 Sep 2026Automatic translation:
