Casumo — player complaint #5594, 2026-05-11: withheld payouts
Casumo: a player complaint filed on 2026-05-11, about withheld payouts. Published on Trustpilot. One of 295 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Opened account and made 3 Apple Pay deposits . Went to withdraw and got message from bank stating they refused to complete transaction because the vendor details were incomplete. First time this has ever happened . Logged onto account and now told I need to provide statement from bank with apple pay transactions before they will give me my money . Why did you try and send it me , then not give the bank satisfactory details to complete the transaction and then to add insult ask for a bank statement ( which I can’t do yet as it’s still pending and won’t appear on a statement for a few days .
