Scammers AVOID
Logged into my account, no issues, no problem. Deposited £250, as soon as deposit was confirmed, account blocked for "security check"I understand these checks happen from time to time, so I requested that my £250 is refunded back to me. I have spoken to IBAS and they confirmed that it is not part of UKGC law to cite the reason of security checks in withholding customer moneyThey will not disclose any information about the "security check". When asked to provide proof that they are allowed to withhold customer money during this security check, they will not oblige, as Casumo are NOT ALLOWED TOO!Live chat agent, directs me to send an email to request a refund. This was absolutely useless. They sent an email back saying they have 8 weeks to respond... i still haven't received a reply, nearly 3 weeks in. This situation has caused stress, anxiety, anger and upset, all heightened by Casumo, their illegal processes and their incompetent and rude staff. Casumo do not care about the above in the slightest, which is worrying for a company who are supposed to abide by UKGC law.To add to this, I am now pregnant with twins. This £250 is no longer disposable income. Casumo lack any humility and are still illegally witholding this money.Give me my money back IMMEDIATELY.
