Casumo — player complaint #5583, 2026-06-03: withheld payouts
Casumo: a player complaint filed on 2026-06-03, about withheld payouts. Published on Trustpilot. One of 295 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Received an email today regarding money in my account from 11 months ago!! I did try to withdraw at the time but was refused my money as I had blanked out sensitive ( and irrelevant) details from the full bank statement requested. I gave up in the end. After receiving my email today I logged in and have tried to withdraw again…. No success so far. I tried to play with the remaining balance and my game play has been blocked. Email states £5 a day will be removed from the balance if not used or withdrawn. Is this the reason for not allowing my me neither play or take my money??
