Casumo — player complaint #5588, 2026-05-27: withheld payouts
Casumo: a player complaint filed on 2026-05-27, about withheld payouts. Published on Trustpilot. One of 295 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
First withdrawals I had with them went through fine, then I won big and all of a sudden they wanted to do an account review and me send my proof of earnings etc which I did. I am still waiting 6 days later for my account to have its review done and my winnings are still pending.. I dont understand why income would make a difference them withdrawing your winnings to you. Then youre having to wait and wait and only thing you get told on the chat is.. our team our doing there best to get this done as soon as possible for you, once its done you will receive and email... had no issues with them at first but this has made me not trust casumo as I feel like they are delaying things because they dont want to pay out the winnings!
