Casumo — player complaint #25206, 2026-09-18: verification
Casumo: a player complaint filed on 2026-09-18, about verification. Published on Trustpilot. One of 295 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Nearly two months ago, I deposited £100 into my account, and they paused my account to verify it. I subsequently raised a complaint after they cancelled my winnings of £1,500.00 from online roulette. Despite sending three emails, asking for an update, my account is still on pause with my cash and with no follow-up or update.Casumo evidently use the full eight week period to review a complaint which is incredibly frustrating. I have found their customer service to be well below the acceptable standard and their lack of communication is poor at best I genuinely would not encourage anyone to use Casumo.
