Extremely frustrating verification…
Extremely frustrating verification process — I walked awayI previously left positive reviews for this casino because, at the time, I had a good experience. Unfortunately, my recent experience completely changed my opinion.I had funds available to withdraw, including money that had originated from a bonus and had subsequently become real cash. When I attempted to resolve the withdrawal, I was asked to complete verification.I provided my passport for identity verification. For proof of address, I provided a mobile phone bill, which they rejected. I then provided an internet bill showing my name and address, and that was rejected as well. I was then asked to provide a bank statement.This is where I decided to draw the line. I am not comfortable providing a bank statement when I had already provided government-issued identification and documents showing my name and address. I did not want to disclose additional financial information simply because the documents I provided were apparently not acceptable to them.I spent approximately two hours on live chat trying to get answers. I kept being told that my verification was still pending, that it was being reviewed, or that additional documentation was required. It felt like the process was going nowhere and that the requirements kept changing.Eventually, I decided that the stress was simply not worth it. I told them to cancel everything, close my account/file, and keep the $200CAD plus rather than continue providing more personal information and dealing with an endless verification process.What makes this especially disappointing is that I have used other casinos where verification was straightforward. My husband recently went through verification with another casino after winning a significantly larger amount, and the process was handled without anything remotely resembling this level of difficulty.I had previously given this casino positive reviews, and I genuinely regret not paying more attention to the negative reviews I had seen. Based on my recent experience, my opinion has completely changed.My advice to anyone considering this casino: read the reviews carefully and be aware of the verification process before depositing or playing. My experience was extremely stressful and disappointing, and I personally will not be returning.
