Casumo — player complaint #19373, 2026-08-27: verification
Casumo: a player complaint filed on 2026-08-27, about verification. Published on Trustpilot. One of 295 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
All complaints about Casumo: statuses, disputed sums, risk index →
Hi i have sent you an email with a subject “TRUSTPILOT” as you said please can someone have a look to my account 12 days now my account still not been verify and my withdrawal been held , Everytime i went to live chat they always repeating saying we will get back to you soon as your case is sorted, and some of live chat staffsSaid i will forward message the Rev team to Expedite how is expedite 12 days , sent like 20 emails no even one replysImSure someone else got a same problem as me I see on a comment. Also i see you guy wining aware here: Awards and RecognitionWe're proud to have picked up some nice trophies along the wayWINS2026SiGMA Europe Awards – Best Casino Operator2025EGR Awards – Operator of the Year in Western EuropeSBC Awards – Rising Star in Casino (Operator)2022IGA Awards – Best Customer Service Company of the Year2021EGR Nordic Awards – Casino OperatorEGR Nordic Awards – Casino Marketing Campaign2020IGA Awards – Online Casino Operator (second consecutive year)Industry Community Awards – Online Operator2019IGA Awards – Online Casino Operator2018EGR Nordic Awards – Mobile Operator2017EGR Nordic Awards – Mobile OperatorEGR Awards – Affiliate ProgrammeLook at here and how can you not be able to sort out a simple case?Please check your emails i sent it as “Trustpilot”With my name, DOB and email
Complaint data
- Case number
- #19373
- Filed
- 2026-08-27
- Status
- Status unknown
- Category
- Verification
- Place among complaints about Casumo
- 100 of 295 by date, newest first
- Source
- Trustpilot — original ↗
- Text
- 226 words, as published
All 295 English-language complaints about Casumo — as a list by date; the summary, statuses and disputed sums are on the operator page.
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