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Casumo — player complaint #19373, 2026-08-27: verification

Casumo: a player complaint filed on 2026-08-27, about verification. Published on Trustpilot. One of 295 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.

2026-08-27 Trustpilot Verification

Hi i have sent you an email with a…

Hi i have sent you an email with a subject “TRUSTPILOT” as you said please can someone have a look to my account 12 days now my account still not been verify and my withdrawal been held , Everytime i went to live chat they always repeating saying we will get back to you soon as your case is sorted, and some of live chat staffsSaid i will forward message the Rev team to Expedite how is expedite 12 days , sent like 20 emails no even one replysImSure someone else got a same problem as me I see on a comment. Also i see you guy wining aware here: Awards and RecognitionWe're proud to have picked up some nice trophies along the wayWINS2026SiGMA Europe Awards – Best Casino Operator2025EGR Awards – Operator of the Year in Western EuropeSBC Awards – Rising Star in Casino (Operator)2022IGA Awards – Best Customer Service Company of the Year2021EGR Nordic Awards – Casino OperatorEGR Nordic Awards – Casino Marketing Campaign2020IGA Awards – Online Casino Operator (second consecutive year)Industry Community Awards – Online Operator2019IGA Awards – Online Casino Operator2018EGR Nordic Awards – Mobile Operator2017EGR Nordic Awards – Mobile OperatorEGR Awards – Affiliate ProgrammeLook at here and how can you not be able to sort out a simple case?Please check your emails i sent it as “Trustpilot”With my name, DOB and email

Complaint data

Case number
#19373
Filed
2026-08-27
Status
Status unknown
Category
Verification
Place among complaints about Casumo
100 of 295 by date, newest first
Source
Trustpilot — original ↗
Text
226 words, as published

All 295 English-language complaints about Casumo — as a list by date; the summary, statuses and disputed sums are on the operator page.

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