Casumo — player complaint #16834, 2026-08-18: withheld payouts
Casumo: a player complaint filed on 2026-08-18, about withheld payouts. Published on Trustpilot. One of 295 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Deposited £1000 and was instantly locked out of my account with the reason 'random security checks' live chat told me this is normal, I requested my deposit back and got told this would take 3 days, it's been 40 days and no one has replied to my emails and live chat goes in circles saying my case is with the relevant team. Total scam site. Reported to the gambling commission over breaches to fair and open gaming. Avoid at all cost!
