Casumo — player complaint #17859, 2026-08-20: withheld payouts
Casumo: a player complaint filed on 2026-08-20, about withheld payouts. Published on Trustpilot. One of 295 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
won £700! Withdrew and verification, email saying passed and 24 hours later account closed
Played and won £700. Withdrawal was locked and varification started. Took so long to get varified and eventually got email saying varified. Withdrawal still pending and told with another team and this is normal as they are doing an account review. Email 24 hours later after keep chasing and account closed for my well being apparently! Messaged and now apparently the withdrawal is with another team and il hear back soon! This has been going on for 2 weeks. My grandsons works for gambling commission and took evidence to make a claim. Avoid this scam company at all costs. I will update this if they have paid or the result of my claim against them.
