Casumo — player complaint #16989, 2026-08-19: withheld payouts
Casumo: a player complaint filed on 2026-08-19, about withheld payouts. Published on Trustpilot. One of 295 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
I have already emailed with Trustpilot on the subject but still didn’t receive a replay . I haven’t received my withdrawal of £770 and it’s been 10 days and my account was locked after that and I email this about 4 days ago and I got no reply from email at all . At least there should be reply from email ? I don’t know now what should I do . Trustpilot reply will say they will check the email and reply but this doesn’t work at all . Live chat will say it is escalated to relevant team but this also doesn’t work at all they will keep saying this . It been almost 10 days and still I have no reply and they locked my account for no reason at all , my account is already verified but still locked . Ticket ID: 5LZBK3
