Casoola — player complaint #63990, 2020-03-17: withheld payouts
Casoola: a player complaint filed on 2020-03-17, about withheld payouts, 689 GBP in dispute, status — resolved. Published on CasinoReviews. One of 18 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
I signed up to Casoola on 14th Feb and deposited £200. I started playing and I quickly had a win which led to a total of £588.50. I had withdrawn £100 just before this, which was agreed with live chat as I meant to deposit £100. I withdrew the £588.50 balance. Casoola emailed me a large list of ID requirements despite asking for none of these on sign up, including many selfies of myself holding passport, bank card etc.
On the same day I sent all photos back to Casoola in high quality exactly as requested. I have sent these photos again on request by live chat who claimed they didn't have a full set on their system so I sent certain pictures again as requested. From this point have received no response (March 6th). Despite several follow up emails that have been ignored and live chat sessions where I am told the case will be escalated and nothing happens, my funds have not been released and emails have been ignored.
As it stands on the 15th March, neither withdrawal has been released and my Casoola account remains locked. I would appreciate some help in sorting this please.
