Casoola — player complaint #62834, 2020-12-17: withheld payouts
Casoola: a player complaint filed on 2020-12-17, about withheld payouts, 1,871 GBP in dispute, status — resolved. Published on CasinoReviews. One of 18 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Hello,
On the 9th of Novmember I deposited a total of £600 (£300 into each) of these sites. After winning some cash on slots I withdrew £1,139.34 from CasinoPlanet and £731.75 from Casoola.
On November 10th Casoola asked me to verify my account by with documents, which I provided. They then asked for further verification including a hand written note and selfie, which I provided. They complained that I had sent the files in the wrong format so I resent them all again by email. (I could not upload them on the website platform as by this point my account was blocked.)
The last communication I received was on the 22nd of November asking again for my documents and photos for verification purposes, which I sent promptly that day. Since then I have not heard from either casino relating to my substantial withdrawals. It has been over 3 weeks of no communication and 5 weeks since my withdrawal request.
The casino is clearly violating its responsibility to pay customers within a reasonable time period.
Please could you assist me in getting my winnings, thanks for your time.
Regards,
