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Casoola — player complaint #63688, 2020-05-24: withheld payouts

Casoola: a player complaint filed on 2020-05-24, about withheld payouts, 599 GBP in dispute, status — resolved. Published on CasinoReviews. One of 18 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.

2020-05-24 CasinoReviews Withheld payouts Resolved

Casoola - Not paying out

I have a withdrawal of just under £600 that they are refusing to pay me. It has sat as a pending withdrawal for weeks now, whenever I go on chat to query it they just give the same useless response telling me the withdrawal is under review. Are you able to help?

Complaint data

Case number
#63688
Filed
2020-05-24
Status
Resolved
Category
Withheld payouts
Disputed sum
599 GBP
Place among complaints about Casoola
17 of 18 by date, newest first
Source
CasinoReviews — original ↗
Text
52 words, as published

The summary, statuses and disputed sums are on the operator page.

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How the risk index is calculated and how complaints are labelled — the method behind this section.

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