Delayed withdrawal and payment
Reason: Delayed payment
Hi Askgamblers,I would like to request for your help with resolve my delayed payment issue with Betandplay casino, I am a vip player with a verified account at the casino for more then 3 years and have not had any issues with withdrawals until now. I made a withdrawal request for AUD$2139.56 on the 14/10/26 and it is now 18/10/26 while my withdrawal is still stuck at pending stage. The casino terms and conditions say they aim to have withdrawals processed within 72 hours, this time has elapsed and my withdrawal is still stuck on pending. I have not received any email from the casino confirming my withdrawal request. There are many factors that are highly irregular and the lack of communication from the casino causes great concern for me. My vip manager is no longer contactable for over a month, the casino official telegram group is inactive for over a month and customer support can only provide me with scripted responses that range from high volume of withdrawal request, to manual processing which provide me with no indication of the progress of my withdrawal request.My last conversation with a support agent involved a request for verification of a transaction dating back to 6/8/26 and a selfie with my ID, highly strange since this was not required the last time made a successful withdrawal about 2 months ago. I submitted the requested docs and they have been approved. My efforts to get information and have my withdrawal processed in a timely manner have been unsucessful and I would very much appreciate your assistance on this issue.Thankyou
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phaminez • New South Wales • 2 reviews 16 hours ago I also want to state that I made my deposit and the deposit bonus was verified by a support agent from the casino, who manually added the bonus and claimed it against my deposit. So it was provided to me by the casino and within their terms and conditions.
phaminez • New South Wales • 2 reviews 16 hours ago Dear askgamblers, I have received contact from the casino, they are claiming the funds i have withdrawn are winnings from a deposit bonus which has a max win cap, this is not true the deposit bonus i claimed was a special VIP bonus which has no max win cap and I have provided them the screenshots of the email and the terms of the bonus for their reference. They have left AU$351.80 which they are saying I can withdraw. Secondly they are requesting kyc docs which i have already provided and they have been approved. I am now very fed up and dissapointed with this casino, I have previously won and withdrawn from deposit bonuses and have never had any issues, the amount of trouble and difficulty I am going through on this occassion is truly dissapointing. This casino was one of my most trusted sites to play and now its turning out to be one of the worst. Can you please advise what i should do. I have provided the screenshots for the deposit bonus claimed.
phaminez • New South Wales • 2 reviews 1 day ago Dear Askgamblers, Thanks for your assistance and support with my issue. It is now 8 days since my withdrawal request and the status is still on Pending. I have not received any communication from Betandplay casino in any form regarding my withdrawal request.
AskGamblers • Support Team 1 day ago Dear Betandplay Casino,Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.Thanks in advance for your cooperation.
