Betandplay Casino — player complaint #28689, 2026-09-29: withheld payouts
Betandplay Casino: a player complaint filed on 2026-09-29, about withheld payouts, 2,200 USD in dispute. Published on AskGamblers. One of 16 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Reason: Delayed payment
Dear AskGamblers Team,I am a VIP player at Betandplay Casino. On September 23, 2026, I requested a withdrawal of $2,200 via Neteller.While their live chat has been responsive, they informed me that all withdrawals are currently stuck in a manual processing queue due to internal issues. Furthermore, their support explicitly told me that the administration has ordered them to "temporarily stop escalating withdrawals for expedition" and that they "cannot provide a set timeframe" for when I will receive my money.Waiting indefinitely with no clear timeline is unacceptable, especially for a verified VIP player. I noticed in Betandplay’s own Terms and Conditions under the "Complaints" section, they explicitly encourage players to use the AskGamblers Casino Complaints Service and state that there is a 96-hour timer for each party to respond to solve issues quickly.Therefore, I am utilizing this channel exactly as advised by their own terms. I kindly request your assistance to ensure Betandplay honors their timeframe and processes my pending funds immediately.Thank you
