Betandplay Casino— player complaints: 14 in English

The player from Germany has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.The player from Germany has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 04 Oct 2026 Automatic translation:

The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 04 Oct 2026 Automatic translation:

Reason: Delayed payment I have been a long-time VIP player at this casino, but unfortunately, my withdrawal is not being processed. I have a pending withdrawal of €1,500 for 7 days. I won this amount using real money; I did not use any bonus. The casino staff only sends standard responses and is unhelpful. The VIP managers are no longer active, and the casino's official email address is unreachable. I am therefore asking for your help.

Reason: Delayed payment A withdraw request was made on my account on September 25th. This request is still in a pending status. As a vip player I tried to reach out to my rep Naomi regarding this issue without and luck in reaching her or receiving a response. I have spoken to the live chat agent’s multiple times only to receive the same response each time that they are processing request manually and I must wait. I have emailed support twice with no response. I have played on this site for 2 years and never have I ever experienced a delay in processing. I noticed in Betandplay’s own Terms and Conditions under the "Complaints" section, they explicitly encourage players to use the AskGamblers Casino Complaints Service and state that there is a 96-hour timer for each party to respond to solve issues quickly.

Reason: Delayed payment Made a withdrawl 25/09/2026 it is now 01/10/26. Bet and play usually pay within hours and this is what they advertise. I have talked to customer service and I have been given no answers at all just to be patient. Tomorrow it is a week. The withdrawl is still pendind bet and play have not even processed it. I just want my money I won

Reason: Delayed payment Hello AskGamblers,I would like to submit a complaint regarding delayed withdrawals from Betandplay Casino.On September 26, 2026, I requested three withdrawals:20,000 NOK at 18:4813,000 NOK at 18:499,000 NOK at 21:31The total amount pending is 42,000 NOK. All three withdrawals are still showing as Pending.I have contacted Betandplay Live Support several times. I was informed that there is a technical/internal processing issue and that the withdrawals are being processed manually. However, they have not been able to provide me with a clear timeframe for when my withdrawals will be completed.I have also contacted Betandplay by email but have not received a clear resolution or payment timeframe.My account has already been verified and I have successfully made withdrawals from Betandplay previously.I kindly ask AskGamblers to assist me in obtaining confirmation of the status of my withdrawals and to help ensure that my total pending amount of 42,000 NOK is processed and paid as soon as possible.I can provide screenshots of the pending withdrawals, Live Chat conversations and emails as supporting evidence.Thank you for your assistance.

The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 01 Oct 2026 Automatic translation:

The player from Germany has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.The player from Germany has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 01 Oct 2026 Automatic translation:

The player from Nova Scotia has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.The player from Nova Scotia has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 30 Sep 2026 Automatic translation:

Reason: Delayed payment Dear AskGamblers Team,​I am a VIP player at Betandplay Casino. On September 23, 2026, I requested a withdrawal of $2,200 via Neteller.​While their live chat has been responsive, they informed me that all withdrawals are currently stuck in a manual processing queue due to internal issues. Furthermore, their support explicitly told me that the administration has ordered them to "temporarily stop escalating withdrawals for expedition" and that they "cannot provide a set timeframe" for when I will receive my money.​Waiting indefinitely with no clear timeline is unacceptable, especially for a verified VIP player. I noticed in Betandplay’s own Terms and Conditions under the "Complaints" section, they explicitly encourage players to use the AskGamblers Casino Complaints Service and state that there is a 96-hour timer for each party to respond to solve issues quickly.​Therefore, I am utilizing this channel exactly as advised by their own terms. I kindly request your assistance to ensure Betandplay honors their timeframe and processes my pending funds immediately.​Thank you

The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 24 Sep 2026 Automatic translation:

The player from Germany, a VIP at the casino, faces a third instance of delayed payment despite the casino's claims of lightning-fast payouts for VIPs. The usual process through the VIP Manager is stalling.The player from Germany, a VIP at the casino, faces a third instance of delayed payment despite the casino's claims of lightning-fast payouts for VIPs. The usual process through the VIP Manager is stalling. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 24 Sep 2026 | Resolved : 26 Sep 2026Automatic translation:

The player from Bavaria has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from Bavaria has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 24 Sep 2026 | Resolved : 28 Sep 2026Automatic translation:

The player from Monaco had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. We had advised the player to wait at least 14 days for the withdrawal to be processed, as delays could occur due to KYC verification or high withdrawal volumes. After the recommended time frame passed without any response from the player, we extended the waiting period by 7 days. Due to the player's lack of communication, the complaint was closed for the time being, but the player could reopen it if they chose to resume contact.