Betandplay Casino — player complaint #15557, 2026-07-13: withheld payouts

The player from Monaco had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. We had advised the player to wait at least 14 days for the withdrawal to be processed, as delays could occur due to KYC verification or high withdrawal volumes. After the recommended time frame passed without any response from the player, we extended the waiting period by 7 days. Due to the player's lack of communication, the complaint was closed for the time being, but the player could reopen it if they chose to resume contact.