Betamo— player complaints: 86 in English

My country is no longer available for Betamo per 20 mei 2025 but I was able to make 4 deposits of 20 euro on 20 mei Today thé 21st i read a email from them that Betamo is no longer available in my country

Good day, I got banned my account when i tried to withdrawal money from this casino! They say that country where i play its illegal! But I am in Greenland and play from this place! And during playing no issues occurred when i add money and lose in there casino! Problems started when i tried to withdrawal money. I pass all registration and confirmation steps! I am citizen of Latvia! But now i work in Greenland and play from here! I don't understand have it can be! Please help me in this case!

Ladies and Gentlemen I am referring to the outstanding licenses and the associated deposits that I have made. I have prepared a list and a letter showing which transactions I have made. I not only demand a refund for the transactions described in the appendix, but also for all the bets I made during the game. Since I would like to avoid legal action for you, I ask you to refund all deposits made or all stakes placed during the game. If you do not follow my wishes in the next two weeks, I will be forced to take legal action. The best thing is to simply pay me the payments I have made and the games I have placed and you will save yourself from having to go to court. I kindly ask you to address a concern and report back to me as quickly as possible. Attached are just a few original images of the transactions. I have put together an Excel file to make it easier for you to have an overview of all the data. Kind regards, [EDIT]

Dear sir, madame, Hereby i am e-mailing you to inform you that i am the process with an experienced lawyer to file a lawsuit against Betamo Casino. The reason is that Betamo casino does not follow the (online) gambling rules of The Netherlands and they let me deposit 500 euro's in 6 deposits within an hour. This is not part of responsible gambling and a danger to myself and other people. Also The Netherlands uses CRUKS (centraal register uitschrijven kansspelen) and i am registered here, This also makes BetAmo violate Dutch rules and a court will judge in my favor. Before i file a lawsuit with you, my lawyer Loonstein Lawyers advised me to file a claim directly to you, to first ask you for my money back, before bringing this to a Dutch court. I ask you to return the € 500,- euro's deposited on saturday 01-04-2023 between 08:10 and 08:55 o'clock on [EDIT] Via this way i hope that a Dutch court doesn't have to get involved with this. I expect a response within five business days. Sincerely yours,

When submitting the withdraws they got declined and asked me to upload more documents for verification. After uploading the required documents they are not cancelled. But now they are 7+ days under review, even when they got no reason to not approve them now.

I would like to receive the history of all my deposits and withdrawals as a file or by post at home. My access has been blocked and I can no longer log in to betamo.com. I am not ruling out further legal action. Thank you and best regards

Hello i have a complaint because i want to Sue the casino because they never protected me for gambling addictiom. They let me gambling for days whole day and night long and no one ever contacten me only if i wanted to withdrawel then it was soo difficult but deposite they let me do that day and night no protection at all. And secondly i heard from my lawyer that betamo did not have the licence to let dutch players play but no one cared for me they let me become a gambling addicition

I registered an account with Bet Amo on 27th September 2021. They were advertising a promotion that I wanted to partake in, so a few days later I eventually deposited (with difficulty, due to their glitchy website) €150. This was a 2 part promotion. For the first part (after being awarded a €150 bonus, to bring my balance to €300 total) I did €6,171's worth of wagering (in €4.50 spins) on a game called Playboy. After this, I had won nothing. I moved onto Part 2 and deposited another €150, before doing €6,088's worth of wagering (in €5 spins) on a game called Goldilocks. You'll notice how precise all this information is - this is because I wrote everything I had to do down as I read through the terms and conditions. So, I would read the terms for e.g. the wagering, and then make a note of how much I intended to wager. I still have this note. I say all this to explain how thorough I was when reading the terms and conditions. I know I didn't break any. In any case, my winnings at the end of betting amounted to €933.20. After this I began the verification process, which was the most invasive I have ever encountered. Nonetheless, I was willing to do it and did so, submitting every document they wanted. Needless to say, this took much longer than two weeks, but they kept stringing me along, asking for documents etc, even long after two weeks had elapsed. This even got to the bizarre stage of them demanding that I do a Skype call with them, which I did. Then I receive this email on 4th April; Dear player, The security department was forced to close your account and confiscate your winnings due to failed verification, you are left with your last deposit that you have made. As stated in our Terms and Conditions, the player has two weeks to complete the verification: https://www.betamo.com/terms-and-conditions In case if the player refuses to proceed with the verification, or failed to complete it within 2 weeks after the first request been sent, the casino reserves the right to close the account and confiscate the balance. This decision was made by the management of our casino and is not subject to further consideration, we must begin the refund process. Please attach photo of your ID and fill this template: Bank Name: Bank Address: Account Number: SWIFT: IBAN: Name: Best regards, Casino Support Team In reply I said: Hi, I don't understand this email. I did not "refuse to proceed with verification" - we had a Skype call Saturday, to verify my account. So why have you closed my account and confiscated my winnings? They replied saying: Dear Player, Please be infomed that your account verification was failed, and you are left with the last deposit that you have made. As stated in our Terms and Conditions, the player has two weeks to complete the verification: https://www.betamo.com/terms-and-conditions In case the player refuses to proceed with the verification, or failed to complete it within 2 weeks after the first request has been sent, the casino reserves the right to close the account and confiscate the balance. This decision was made by the management of our casino and is not subject to further consideration, we must begin the refund process. Please attach a photo of your ID and fill this template: Bank Name: Bank Address: Account Number: SWIFT: IBAN: Name: Best regards, Casino Support Team I replied: Hi, I still don't understand. If verification needed to be complete within two weeks why did we do the call Saturday? For fun? If there was no possible chance of the account being verified, why did you waste my time on the call? These are contradictory messages that, rest assured, I'll be screenshotting and sharing with an ADR. Their reply: Dear Player, This decision was made by the management of our casino and is not subject to further consideration, we must begin the refund process. Please attach a photo of your ID and fill this template: Bank Name: Bank Address: Account Number: SWIFT: IBAN: Name: Best regards, Casino Support Team So the facts of the case are pretty clear. They are confiscating my winnings from me, because I didn't complete their verification process within 2 weeks. Forgetting the fact that the number of documents they require is so unwieldy (and their verification department so disorganised - it took many, many emails to get them to even arrange the Skype call they asked for) as to make the prospect of completing this process within 2 weeks virtually impossible, if that *is* the case (that the process had to be completed within 2 weeks) why did they spend months and months making me submit documents and emails if there was never any hope of getting the withdrawal? Is that good data/GDPR practise? Furthermore, is it even legal to demand all these documents within 2 weeks and to then do everything within their power to slow the process down? That seems extremely dishonest and illegal - I don't think it can be legal to include that term in their terms and conditions. Therefore, I don't think this confiscation is remotely valid and I believe they are obliged to pay me my winnings. Can you force them to do so please.

Dear gentlemen, as you can easily see from your recordings, I played through your online platform in the period from 2018 to 2022. I am now undergoing medical inpatient treatment at the Anton Proksch Institute, Vienna. A confirmation of stay has been sent electronically yesterday. My gaming revenues - i.e. deposits and withdrawals - clearly show that I suffer of a pathological gambling addiction, and you should have blocked or restricted me immediately after recognition due to the legal player protection regulation. Unfortunately, that did not happen. Among other things, I consulted the Austrian Consumer Protection Association (www.meinkonsumentenschutz.at), the Chamber of Labour (www.arbeiterkammer.at) and the specialists at the Anton Proksch Institute. The unanimous opinion was that the resulting gambling losses must be reimbursed, since on the one hand - as already mentioned - I am suffering on a patological and medically diagonstic disease, and on the other hand your gambling - as you surely know - was not or is not legally legitimized according to the Austrian Law. In this regard, I am interested in a mutually reasonable out-of-court solution, and only as a last measure would like to involve my legal advice or the representatives of consumer protection and the Chamber of Labour in the case. If you have any questions, please do not hesitate to contact me via email. Kind regards,

I'm registered on this casino for a while. In the beginnen i did some deposits with my bank card i use. Also did a withdrawel and got it transfered. After a while i decided to do some slot gambling again. Finally of all the websites that Betamo is also one of i got a nice winning and wanted to pay out. The winning is in line with al my deposits but still nice to have money back. I wanted to do a withdrawel and give al the requested documents to Betamo. As i did deposit with my other card thats on my own company they closed my account and confiscated my winnings. With the card i did my deposit i always do my payments in private as it is a one man's business company and i own it so as well the casino payment. The reason they give me is Third Party payment but as i am the owner of the company and the card wich is registered on my name as a holder i do not agree with the 'third party payment' reason. I got a lot of documents that proofs i'm the owner of the company and a Bank statement the card is registered on my name. The bank is now making a statement i bought for €75,00 to clarify al this. If you ask me a third party payment should come from a bill wich it not mine but someone elses. I hope you can help me out and get back my winnings. Betamo support is not helpfull in personal help and it looks like they dont read my documents a sended them Thanks a lot

Hello, My minor son used my creditcard to buy vouchers and credit to gamble it all on Betamo Casino which is not an allowed Casino over here in The Netherlands because of the KSA

Betamo kept declining my withdrawals, after asking my account to be verified, and i have sent all the documents needed. i have answered all questions. and even sent a selfie with my id, because they asked me to. after all that, they sent an email that i have a duplicate account. i did make a duplicate account, i only have 1 account and that is the one i use. i only live with my husband and 3yo son, i asked my husband if he has an account with betamo, he thought he did, but after asking betamo's live chat, they said that it was not him. his emails are not registered. i asked a cousin of mine that might have played in our home and used our wifi to play online. but she doesn't know the site. i don't know anyone that might have made an account in betamo. they said that it could have been someone who used our wifi, and not necessarily the same device that i use. because i know i do not share my account and i never let anyone use my device to gamble. i have asked betamo a couple of times of how to resolve this issue and what i can do to help. a name. email address of the alleged duplicate account or if they suspecting that it is me, then why won't they tell me a name? or email address. i even asked maybe they can tell me when did it last log on to the site or when was the account made. anything that will give me a clue of who could it be. but i don't get any help from them. they just keep repeating that in order to make a withdrawal, that the duplicate account needed to be verified. they said that a verification email was sent to the alleged duplicate account. i have checked all my other emails. if it were me, i would have received that, but none, i asked it to be sent again. still none. so it's definitely not me. i don't know what to do now. because they are telling me to just wait while they wait for the duplicate account to verify. i just asked if they have heard anything from that account after sending a verification email twice. they said they didnt receive any document as of this writing. can you please help me?

Illegal in the netherlands and didnt safety check And no safe gambling

Hi, Have been gambling on (betamo) for a long period of time and i kept on gambling, even with the new laws and regulations to see if (betamo) is doing everything according these laws and regulations. That is not the case and they also closed down my account, without any reason or consent of the player, this is not allowed and another reason why i would like my money back on my bank account. (1) "dutch" people under the age of 24 have a loss limit of €400 on every casino, this limit resets every month, there is no limit on betamo. (2) betamo is not allowed to send bonus offers or give out any bonuses to "dutch" people under the age of 24, they can also not show or give out advertisements about this. (3) betamo should have contacted me about irresponsible gambling once they noticed, point (1) and the multiple withdrawals that happened in a short period. (4) betamo is not allowed to close down a account, without any reason or consent of the player itself. (5) betamo is not allowed to let "dutch" players gamble without a valid and active proof of identification. Have had contact with (betamo) "support agents" about this and they don't want to help me any further, they keep on saying things that should not even matter. Would like to get my money back from "29 december to 7 februari" on my bank account if that is possible, the ammount of this time period in total is (€975). I also started a case with the police about this here in "The Netherlands", because this should not be happening and it's just unacceptable. Hope to hear from this company soon,

I submitted this complaint last week and I'm now certain you corrupt frauds have been paid off by the gambling sites by closing my old account because my username contained my name!!!! I completed verification with the site and they rejected several withdrawals by lying and then made more ridiculous verification requests. Not that you care or will do anything as you spineless cowards will have been paid by betamo to ignore me and help them at all costs.

I can´t cash out my funds without providing unnecessary information with risk of identity theft. I am NOT comfortable sharing said information and request a cash out to the credit Card I made the deposit with or to another transaction platform such as paypal

Casino dont pay out my win. Always make different reasons why I cant take my money. When I try to cashout, there shows "user has access limiet". My account was fully verified but they again ask to verify it. I aslo has contacted with MGA. They told then I must contact with you.

I have opened an account at BetAmo as I have closed my previous one a while back as I did not felt like gambling anymore. However I have changed my mind. After opening the account, I succesfully deposited 75.00 EUR and after playing some roulette, I turned it into 750.00EUR. After the win, I wanted to cash out 700.00EUR. To do so, I had to verify my details. I sent in everything to make the cash out possible. However, it got denied. Shortly after, I received an email sayin there is a duplicate account and I’m breaking the rules and that my account will be closed after the withdrawal. First of all, I did not break any rules or at least nog intended to. I once had an account yes, but I closed that one. So at the moment, I have only ONE account which is this one. Second of all, I should be able to cash out 700.00EUR. I fairly won that and again, I did not break any rules. All I want is the money I have fairly won. I will find another casino if they really are closing my account.

Hi The betamo casino wont accept my cashout request because they say i have duplicate account while i dont have that so i think they say this son that they dont have to pay me out. I will send this case to my lawyer if they dont pay me out so if you can help me that they accept cashout request than i dont hire a lawyer Kind regards

Hello, I got money from my bank account and it didn't affect the casino, the staff is silent and there is no money, please help