Betamo— player complaints: 86 in English

I deposited $900 and $2000 to play blackjack at Beta. Once my deposits cleared the system told me that Blackjack was not available in my area. I have been since trying to get my deposits refunded and have download numerous documents to them,only to have the documents deemed invalid. All I want is my deposit returned to the etransfer account from which they were paid. Its ridiculous they can take deposits but refuse to refund them and make me go thru stupid hurdles of proving my id etc. I registered on the site under my name [EDIT] as that is what name I go by. My ID's are under [EDIT]. I just want my two deposits refund back via retransfer into the account they were paid from

Hello, I was drunk yesterday so I deposited € 80 on the website against my real will. In retrospect, I would never have done that if I hadn't been drunk, so I'm asking for a refund. In addition, the service is forbidden according to EU guidelines and I should never have deposited money on the site. Therefore I ask for a repayment of my money in the amount of 80 €. Sincerely

I won 1500 with online casino. Since month I try to get my money, but betamo comes with all kinds of excuses for not paying that. I have money deposit with my join account with my wife which is also mine. I have asked bank for official letter to show that account belongs to both of us. I have sent bank statements, which state nse names together, address and account number. I sent bank pass with our names together. But I also have my bank card with my name with the same account. They have accepted everything. but if i start uploading everything in the site, camcellen my cashout. All proofs come in PDF file. Everything is now digital. They ask for IPG or PNG format. I do that with that format, they still don't accept. Come up with various stupid reasons for not releasing money.

I have money I want to withdraw but for the past 2 weeks there has been no bank transfer option available. Customer service hasn't told me if it will b back or when and just recommended using other withdrawal methods which I have told them I can't use due to only having a Mastercard. If bank transfer isn't going to be available I want to close my account but how will I empty my account?

Dear Sir / Madam, I would like to file a complaint against Betamo.com. I am a customer here and participate in casino (roulette) game. I Have lost a lot of money in the last few months about € 70,000. Within 2 months time. 2 weeks ago I was lucky enough to reclaim my money and profit from 140,000 euros. Betamo refused to hpay me, they indicated that they can only pay 4000 euros per day. at many Insisting they paid me about 60,000 in 2 payouts. They wanted to pay me the rest in a few weeks. I didn't agree with this because I have a gambling problem and I pointed this out to them. That if this is the case I would like them to block my account for withdrawals of this amount. Betamo refused to do this. I had to wait a week before the next payout of my won amount would be paid out again before a part. I disagreed, but they said I had no choice. In the same week, the enticed me with bonuses and emails to play again. A week later, a day before I would receive another payment, I gambled away everything (140.000 euros) that is in my account and in the following days I gambled another 65,000 euros of my private money on top of it. she also promised me weekly cash backs from my losses. They also failed to keep this promise after my great loss. I have informed betamo that I will file a complaint about this. they advised me not to do this. they took my VIP status and blocked my account after I informed them that I made a complaint.I think this is pure scam what happened here and am not protected for a moment from my addiction and profits that I was entitled to. I demand my money back because this cannot and should not be what happened here. I am in huge financial trouble because of this. I need your help. I would like to hear if you can do something for me because I don't see life like this anymore. greetings

With encouragement from European Consumer Centre Malta to contact MGA Furthermore, you can also try to refer your query to the Malta Gaming Authority. You can lodge a complaint with MGA through the following link: https://www.mga.org.mt/support/online-gaming-support/ With encouragement from MGA to contact ADR I send you my complaint. Dear [EDIT], Ticket Ref. [EDIT]. We have already informed you that as per the directive you have to contact their ADR or else you can file a legal report. Please be guided accordingly. Have a nice day. Regards, MGA Player Support Administration For this reason I am sending you my complaint after N1 Interactive Ltd ignored my lawyer's invitation to mediate as well as my personal messages. For these reason i trust you to investigate my Case and complaint and protect anothers consumers from these [EDIT] Company in Malta and EU. For these reasons i sent you my complaint. On your platform I can not upload the file because it is too large for this reason I send you the following link to download all the details of my complaint [EDIT] [EDIT] Please protect others player-consumers of fraud company N1 Interactive Ltd. I sent you my complaint to investigate my case and protect other players from [EDIT]. Also, details of an organized plan to [EDIT] my money are presented in detail, as well as [EDIT] after my money disappeared from the platform with the justification of term 1d, however, after a research by my lawyer, this term did not refer to a vip bonus, which The company knew as in the future it added that it also refers to vip bonuses during our communication, it was frantically trying to connect me with this term with the sole purpose of [EDIT] my money. Due to the data and the damages I suffered and are fully justified by my lawyer initially the amount of 18,000 euros was reported before my complaint to adr at least 4 times by me however despite my justification how much I have been charged since the company ignores my lawyer's letters for full compensation of total damages that would have been avoided if the company had not chosen to continue its fraud to this day and showed due diligence. The company chose to continue its fraud until the end by creating a domino of damage that I still face not only financially but also in my mental health which is confirmed by my psychiatrist who I had to seek help and to this day I am forced to take medication as a result of the [EDIT]. I hold the company responsible for the damage I have suffered and they would have avoided it if it had shown due diligence and did not choose to [EDIT] at any cost. I believed that we had a valid contract which was fulfilled by me and I was deceived at all levels by the company and all the service for this reason I believe that the company must bear all the losses [EDIT]. It is worth mentioning in the context of the certification and while they had all the necessary documents, 90 days of bank transactions were requested, which I consider unacceptable and I consider that from the first moment they were looking for a way not to pay my profits. I played for 5 consecutive days for 12 consecutive hours and when I stopped and asked for a withdrawal as they unjustifiably did not complete the certification of my account and were late and while they finally complete the certification and pay my first application in the second application they activate my money theft plan. turnover over 990,000 euros according to the history and basis of my deposit they sought to steal 1280 x my deposit Imagine the shock and mental trauma they caused. After a personal investigation of my lawyer and mine I am able to certify that the money theft reports are absolutely true. All of this is fully corroborated by the information I provide to you about an o[EDIT] - refund as a gift - the company contacted me to give me a post-refund bonus if I agree to give it a try a payment called app and will be added to the platform just to express my opinion - something that was not accepted by me. I am waiting for you after considering my case to receive my compensation and to contribute so that the players receive the greatest possible security Financial losses are mentioned in detail in my lawyer's request and it is fully justified see the file. Best Regards

Due to technical issues (as the casino said) my bet wasnt accepted. I was playing on autoplayand exactly this time all autoplay bets were declined. A price came and i didnt get it. The chat exploded, i wasn't the only one. I have sent like 20 e-mails and contacted live support several times. Each and every time i received some standard reply, they never gave me my money. It's a disgrace for the casino business and also a big SCAM.

: Hello i have a big problem with Betamo Casino. All my benefice is confiscated ? casino tell me the cause is bonus breached. But i never have breached bonus before make a withdraw. I know the system and i verify always in direct the state of completion. I have completed the bonus before win a lot of money. And i have completed without breach anyway... after the bonus "problem" i have win other bonus. i have see it after my big party 12h... casino betamo generate bonus with very very very restrictive conditions for use player to win money for the casino... This scam is a very bad way.  My friend police agent tell me that : if i use complaint at police, i win probably because all conditions for bonus usage isn't complete... i have see the number of complaint for this case about betamocasino... the number is high for the same problem... I dont have breach anyway... and same if i have use on this time the bonus it was definitevily complete and validate before my win are confiscated......... Nothing is right for good understanding for this bonus conditions... and the access to documentation for users isn't with Terms & Conditions General. It is on another link hidden on pages and not grouped with all other accessibility link. A lot of people is impacted by this confiscation using trickery. For me and some people, it s for an big ammount. In the condition of bonus it's write :  "If the player exceeds the maximum bet when the bonus is active, Betamo reserves the right to confiscate the winnings." Me and a lot of people understand that : only during active bonus casino can confiscate the winnings. For me, for the bonus responsible of this issue, it was complete 12-16 hours before casino confiscated ALL my winning... in my 67488.45 USD winning, i have other bonus added without i see it, because is in hidden..... The sentences used for describ the confiscation should be extremly complete and documented. In betamo, one mini sentences is used for all case of confiscation... casino use that on different scenarios and many player lost win after a lot, very lot of times playings after bonus conditions finished. This method forces the player to be wrong and does not take their words into account. As in the email I received by contacting support live, support email and vip manager .... "This decision was made by the management of our casino and is not subject to further consideration." Impossible to get a contact with this management. I think, legally the party providing the service (casino) is not entitled to make accepting imprecise and ultra-restrictive terms and conditions that would allow, in the case of disputes, to prevail in several different scenarios and therefore facilitate scams. I appeal to my rights as a player confirmed and user of betamo's casino services. Based on a mistake or misunderstanding due to poor drafting of the terms and conditions, i think it is not permited to confiscate this amount... especially so many hours after the completion of the bonus that poses a problem ... this outside the scope cited in the terms and conditions which is "when bonus is active" and at that time it was not. I'm in very bad mind because i have stress for win during 12 hours and without reasons and possibility that i tell something...all my win was confiscated...  67488.45 USD :( :( :(  amount win multiple bonus added in different times without i can see it because all is hidden for get advantage during complaint submit only by a user... it's very a bad practice and thepogg website list all complaint and a lot is for the same problem.... casino betamo know explicitly the problem and no action is taken... and some people have the same issue like me but only people for big ammount process for drop a complaint... This situation is really traumatic for me. I placed several large orders that I was going to pay with the withdrawal of my earnings and I find myself with nothing... this has had an impact other than only administrative... The complaints to pogg are very explicit and many of them have recovered their earnings after pogg intervened. Really really i hope you can find a good agreement under me and the casino betamo. Betamo do Scam using trickery and many folder & complaint prove it... casino Should have taken measures at many time ago... Thanks for you understanding and many thanks for your future action for help me to regulate this situation.So i have contact http://www.greentablelegal.com/ and the response of us is :"Dear [EDIT],Thank you for your enquiry.Yes, I think you have a case. I will contact you when I have time to take a new case."All my friends on justice tell me, i have the right in this case to reclaim 100% of my win i have send all my info. I have screen and prove of scam.. support email justify my confiscated with differenr condition at each email i contact casino... i have all the prove.. i am a player regully and correct player.I have many prove of irregularity of casino betamo :)

because I have transferred money with my husband's bankaccaunt they have blocked my account. I transferred 900 euros and won 10500. Together with my husband, we have control over the bank account. Because my name was not on the photo of the bank account they blocked it. I created an online account today and it does contain my name and the bank statements to the casino. I hope you can help me with this.

  I put 450 euros in the ideal method at this casino. and I won back 450 euros. I wanted to take them out and this casino confiscated my winnings saying that the payment method by which I made the deposits is not accepted by them.is not corect. why do they still have this method of payment if they do not accept it? [EDIT] I have a proof whit a bank transfers . Please help me.  

Dear Sir or Madam, I am writing to you, to file a complaint regarding Betamo.com operated by N1 Interactive Ltd under the following licence: MGA/B2C/394/2017. On Friday 12 March 2021, I had a Weekly Friday Reload Bonus and deposited EUR 2,000.00.Please note that according to Article 1d. of Betamo’s Terms and Conditions of Playing with Bonuses the limit of maximum EUR 10,000.00 of winnings that can be paid out does not apply to the weekly bonuses. Eventually, I won EUR 31,889.40 by playing live roulette with a live dealer. However, when I was trying to withdraw my funds, I received a message from Casino Support Team saying that all my funds had been confiscated since allegedly I had breached Betamo’s Terms and Conditions. In particular, they stated that I had breached Article 1b. of General Terms and Conditions of Playing with Bonuses by using Weekly Friday Reload Bonus and making bets of more than EUR 5.00, while the before-mentioned bonus had been still active. As a result, they merely refunded my deposit of EUR 2,000.00. Although pursuant to Article 1b. of the above-mentioned Terms, the maximum bet with an active bonus is EUR 5.00, Article 8c. of the same Terms explicitly states that all games with a live dealer are excluded from the bonus promotion. Therefore, the betting limit while the bonus is active is not applicable to the games with live dealer including live roulette which I played. Consequently, I have not breached Betamo’s Terms and Conditions as they suggested. As an evidence, I can also provide you with my Betting History supplied to me by the Casino Support Team, where one can notice that, while the bonus was active, I have made bets higher than EUR 5.00 only for the games with live dealer. I contacted Casino Support Team and explained to them that indeed I have not breached any of their Terms and Conditions and referred to Article 8c.; however, they provided their explanation and interpretation of such Article by stating the following: Recently provided rule regarding that Live Dealer games doesn´t apply to the bonus promotions, means that Live Dealer tables don´t apply to the wagering process as 0% of the bet amount is added to the wagering progress. By using bonus money in Live Dealer games is an advantage in order to increase the received bonus money and complete the wager. However, these bets applied to the bonus procedure as bets using the bonus money that needs to be wagered first before the withdrawal. And on top of that, they kept repeating that since the decision had been made by the management of Betamo, it was not subject to further considerations. It has to be considered that such explanation is not provided in their Terms and Conditions or anywhere on their website; thus, it is undoubtedly misleading and unfair in relation to the player. In accordance with, Article 10(2) of the Gaming Player Protection Regulations (S.L.583.08 of laws of Malta), in a situation where any provision of Terms and Conditions is ambivalent or if any reasonable doubt arises as to the meaning of such provision, the interpretation most favourable to the player shall prevail. As a result, their interpretation of the Article 8c. of the Terms and Conditions shall in no case be valid and accepted in my case. In conclusion, based on the above, the Betamo’s management clearly violated the provisions of the Gaming Player Protection Regulations and unreasonably confiscated my winnings by shifting blame and responsibility for such act on me. Hence, the Betamo’s management shall refund all such winnings that I have legally made, amounting to EUR 31,889.40 less the EUR 2,000.00 deposit which has been already refunded. Should you require any clarifications or any documentation proving my arguments, I remain at your disposal. I look forward to hearing from you soon. Kind regards,

So i deposited 100 euros to play, to have some fun. got down a bit, got scared. then luckily i went back to my own balance what i started with +13 euros . did not want to play again becuase i always lose everything when i go back, as a normal person. so i withdraw. it got cancceled. i send the support a message why it got cancceled and they said i need to wager my deposit 3X times. thats 300 euros. thats inpossible, the odds are already stacked my crazy and im supossed to wager 300 euros to get my money back. I DID NOT SIGN UP FOR ANY BONUS, its 100% my cash and they set a wager requirement for that. i never seen that info on their site, nowhere. and i play on diffrent casinos where i win small amounts, and withdraw never got asked to wager to get my money back. can you help me please.

I made a deposit of 20 euro at the 7the. But still its not put on my account. Something went wrong. So i contacted betamo, they sad wait 5 days and it wil be back on your bank account. I had to show the payment. So i proved it. Now, after 10 days stil no payback. They want to see my bank account with all my information from the 7the until now. I asked them why???? But no answer. I asked for proof that it is paydback but they wont do it. I dont care about the 20 euro but the principal is more important to me.

Player protection ignoredI asked the casino to block me and shortly afterwards I had access again.Payments in the four-digit range followed. Without minimal control, as the player just wanted to be blockedAt the request of a transaction list, the casino blocked me and did not answer any questions or help that I asked for. I ask for reclamation as there are several violations of the law.

I have won 45.602,16 euro on betamo and closed my account to stop gambling. I cashed out 12.000 but since 18. January I haven't received any money. I have sent my ID and all needed information but I am still waiting to receive the rest of the amount.

I have every conversation saved screenshot of game with bet history and 1100 in account before playing game in question and only played max 20 spins or 20 hands being it was a bingo game... So the game I was playing my bet was 1 dollar per card so 4 dollars I had 1100 in account and it was the second game I won 25 then 3rd or 4th hand I win 200 so now I'm playing 2 dollars a card so 8 dollars for all 4 cards 3 games later I got a full card was so excited it was 800 dollars so now my balance should be over 2000 which you cant see on the game no where went back to even look why there no balance and theres not I'm sure everyone likes to see how much money they have I do but theres not so I play another 4 or 5 rounds nothing nothing and 30 couple 12 dollar and my game crashes i had to log back in which was weird then says error when i try to get back on game 10 min later i finally get on game just to finish the one that was half way thru and it claims I have insufficient balance which is impossible I talk with live chat saved everything they were no help claiming they could only see last game I played not my funds or bets but I could and he guided me so I can see. So I go to history and nearly fall over from what they claim the last bet which I got pictures they claim I bet over 500 dollars which is impossible if I max bet it would of been 40 and couoke down from that a 300 a 200 and it is all bull crap and I never changed my bet only from 1 dollar a card to 2 dollars a card not only that I had 1100 before I started and won 800 plus 200 and some other small ones and live chat tells me bad luck I was surprised they didnt help or even look into when I know they can I have all the pics necessary and lots more to say please help this can not be acceptable

N.B.: This complaint regards multiple casinos belonging to N1 Interactive, in particular BetAmo (776.85€ on 11th Dec) and Spinia (457.05€ on 11th Dec). After having won in these casinos (without violating any maximum spin size or playing any games banned for bonus use), my accounts were, without any communication, disabled. Trying to ask live chat did not help, as I was only informed that my account is "suspended". Nothing has happened since, and I am unable to withdraw my wins. I am therefore complaining about N1 Interactive with the POGG as an ADR. Thank you!

I got € 50 on my level. At this point in time my credit totaled € 14.600. After a few weeks, I received an email stating that I cannot withdraw the remaining money because I violated the guidelines. So the casino only paid me 24.000 out of 79.000! Then my account was blocked, I have a gambling history to. I really hope you can help. king regards,

Hello, On December 31st. 2020 I made several deposits. One of them did not come on my account at Betamo that time (our time 00.48). If needed I can send a copy of my bank payment via email). Because I did not receive the € 100 on my account on that moment, I made request via the support button at Betamo. (I can send a copy of this via email). The support contact advised me to wait for 1 day. So after the deposit of € 100 I made a new deposit of € 50 to be able to play at that time. These € 50 did come on my account immediately. The morning of December 31st. around 9.43 o'clock AM I asked again when I would receive my € 100. The support person forwarded my request to their financial department. The case number that was given is: BBCUS-49793. Later that day I asked again when I would receive my € 100 And then almost at the same time I received an email from Betamo which said: The transaction of this case is a successful transaction. All the funds were spent already.The funds were added on December 31st. at 09.41 UTC time. I mentioned that this is not correct. The amount was not added to my account!! So, after that I did sent an email that I did not agree and that I would like to post an official complaint. I hope you can help. Please put the € 100 to my account. Regards,

Hi there, My name is [EDIT]. I have a problem and hope you can tip me. I won 7000 euros at Betamo Casino and wanted to withdraw it, but they deleted my account and kept my money. They said I had a duplicate account. But what is wrong. My brother, who visited me a week ago, also has an account with Betamo Casino and played at my home on his mobile phone with his account on my IP address. I believe that is why they blocked my account and withdrew my winnings. I tried to explain it to them, but they ignore it. Could you maybe help me?